Description
Job Summary:
Level 1 Technician for on-site operations, responsible for handling and resolving technical support tickets, including hardware, software, connectivity, and Active Directory issues.
Key Responsibilities:
1. Technical support ticket handling and resolution (Level 1)
2. Active recording of procedures and incident documentation
3. Collaborative work with multidisciplinary teams
ESSENTIAL REQUIREMENTS:
Level 1 Technician to perform on-site OPERATIONS at the client's premises.
1 - Technical support ticket handling and resolution (Level 1), including hardware, software, connectivity, and Active Directory issues affecting devices and users.
with Microsoft Entra ID.
4 - Active recording of procedures, operational manuals, and incident/solution documentation.
5 - Collaborative work with architecture, helpdesk, development, and cybersecurity teams to implement technical solutions and improvements.
DESIRABLE REQUIREMENTS:
Client requests 1 year or more of experience.
REQUIRED QUALIFICATION:
Intermediate Vocational Training in IT (FP Grado Medio Informática)
YEARS OF EXPERIENCE IN THE REQUESTED PROFILE:
1 YEAR