IT Coordinator

Description

Job Summary: Seresco is seeking a Service Manager to manage and coordinate IT projects, identify issues, and promote improvements within the Infrastructure, Cybersecurity, and Compliance area. Key Highlights: 1. Integration into a multidisciplinary team with professional career development. 2. HR policy supporting work-life balance. 3. Continuous training to stay up to date. DESCRIPTION **Seresco**, a leading TIC company in Asturias listed on BME Growth, is selecting a **Service Manager** with experience in IT Service Management and Deployment for **immediate incorporation** into the company's **Infrastructure, Cybersecurity, and Compliance area**. **What will be your responsibilities?** * Review IT tickets managed in the ITSM system. * Review and coordinate various IT projects executed across the organization. * Promote improvement initiatives. * Identify issues and pursue necessary actions for their resolution. * Report on and lead IT follow-up meetings. * Coordinate with Seresco as the IT provider and internal departments as clients. * Manage third-party vendors, contracts, or services. **What do we offer?** * Stable position for a long-term project. * Integration into a multidisciplinary team. * Professional career development, based on individual contribution. * Full-time schedule. * Workplace at client site. * Permanent contract. If you join the **SERESCO** team, you’ll enjoy benefits such as: * An HR policy enabling seamless integration of your personal life. Teleworking is widely implemented across the company, offering a hybrid work model. * Flexible working hours, with continuous working days every Friday. Summer schedule for four months featuring continuous working hours Monday–Friday. * 22 working days of vacation plus either Christmas Eve or New Year’s Eve. If you don’t take that day off, we’ll use it to share a drink and toast to our health. * Exclusive discounts on numerous services and products (travel, automotive, fashion, leisure, sports, culture, home, technology, gastronomy, etc.) via the Corporate Benefits platform. * At SERESCO, you can configure how you wish to allocate your gross salary (Serflex program), using part of it flexibly. You may choose from the following options: o Medical insurance (Sanitas, IMQ, or Caser), including family members. o Gourmet voucher/card. o Transportation card. o Childcare voucher. * An attractive incentive plan is also available if you help us find professionals like yourself. * As everyone here helps identify/invent new projects, there is also a business acquisition reward program. * Study support fund for regulated education programs. * Language assistance—because you’ll likely need them (English and French). * In-person and online training, so you can stay current at your own pace. * An organization where all doors are truly open. REQUIREMENTS * Driver’s license and vehicle for access to the workplace. * Minimum 3 years of experience in the described functions. * TIC vocational training (CFGS ASIR) or higher education degree. * Fluent English (minimum B2 level) for communication with all stakeholders. * Strong communication skills. * Analytical and proactive capabilities. Technical infrastructure knowledge to understand and manage * COMPETENCIES: * Customer orientation. * Flexibility and change management. * Teamwork and collaboration. * Results orientation. * Communication ability. * Learning and application of knowledge. * Negotiation ability. * Autonomy and independence. At Seresco, we are committed to promoting **Diversity**, **Inclusion**, **Social Responsibility**, **Gender Equality**, and **Sustainability** in our workplace. We value the unique perspectives each team member brings and strive to foster a culture that celebrates and respects diversity in all its forms. If you’re looking for a company that values inclusion and equal opportunity, this is the one for you!