Insurance Specialist

Description

Position Summary: We are seeking an organized and proactive individual to support operational insurance management, data analysis, and process improvement in a corporate environment. Key Highlights: 1. Support in operational insurance and claims management. 2. Collaboration in improving internal processes and analyzing KPIs. 3. Participation in insurance optimization and monitoring projects. Main Responsibilities: * Support in operational mailbox management for insurance: registrations, requests, confirmations, and claims. * Collaboration in documenting and improving internal departmental processes. * Extraction and analysis of management KPIs (SLA, ANS, closure rate, claim payments). * Preparation of periodic reports and dashboards for the team and supervisors. * Support in coordinating with insurers, repair shops, and dealerships. * Participation in specific projects for insurance program optimization and monitoring. * Degree in Economics, Business Administration, Law, or related field. * Intermediate Excel skills (pivot tables, basic formulas). * Organized, proactive individual eager to learn in a corporate environment. * Intermediate English proficiency; Portuguese is desirable but not mandatory. * Interest in insurance, operational processes, and data analysis.