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Job Summary: Ensure operational continuity of the company by attending to, diagnosing, and resolving first-level IT incidents and user requests. Key Highlights: 1. SMART HUMAN TEAM corporate culture based on trust and co-creation. 2. Flexible, innovative, and continuously improving work environment. 3. Well-being and flexibility program to support work-life balance. **Description:** ---------------- **About IED** **IED** is a Navarrese company founded in the early 1990s with the mission of driving industrial innovation through advanced electronic solutions. Since its inception, it has delivered services across a broad range of sectors, including renewable energy, electric mobility, industrial automation, and lifting tools, among others. Currently, IED is experiencing sustained growth, with diversified geographic and sectoral presence—including subsidiaries in India, China, and the United States. The company strongly champions technology, sustainability, and quality excellence—values reflected in its working methodology known as “electronicity”: the ability to innovate through electronics to deliver solutions that benefit society. With a team of over 80 highly qualified professionals, IED takes pride in its corporate culture “**SMART HUMAN TEAM**”, which fosters a relationship model grounded in trust, facilitative leadership, and co\-creation—promoting collaboration, efficiency, and diversity. This culture aims to create an environment where each individual can be the protagonist of their own development, contributing to the achievement of the company’s strategic objectives within a flexible, innovative, and continuously improving work environment. \- **About the Position** **Enable** the company’s operational continuity by **attending to, diagnosing, and resolving** first-level IT incidents and user requests, **maintaining** systems, equipment, and access in optimal operating condition, and **ensuring** an agile, rigorous, and internally customer-oriented service. **Your Responsibilities** * **Attend to** and **log** user incidents and requests via the ticketing tool, **prioritizing** them according to criticality and impact. * **Diagnose** and **resolve** first-level (HW/SW) incidents, **applying** established procedures and **documenting** the solution. * **Escalate** incidents to the IT Lead when appropriate, **providing** evidence, logs, and steps already taken to accelerate resolution. * **Install** and **configure** IT equipment (PCs, laptops, printers, peripherals) and corporate software, **verifying** correct functionality. * **Perform** user onboarding/offboarding and modifications of users, permissions, and access rights, **adhering** to the principle of least privilege and required traceability. * **Verify** the operational status of daily-use IT services (network, printing, email, collaborative tools) and **act** upon alerts or recurring failures. * **Execute** defined backup operational tasks (where applicable) and **verify** data integrity per procedure. * **Maintain** up-to-date technical documentation (procedures, quick-reference guides, inventory, standard configurations). * **Coordinate** with technology vendors (hardware, software, communications) for incident resolution, **requesting** support and **tracking** progress to closure under the IT Lead’s supervision. * **Prepare** and **deliver** workstations for new hires (equipment, access rights, software), and **remove/block** access upon departures, in accordance with internal guidelines and policies. * **Apply** basic cybersecurity measures in your role (updates, antivirus/EDR, MFA, good practices) and **report** detected risks. * **Comply** with applicable regulations and internal procedures (data protection, information security, occupational health and safety) in all activities. **What We Offer** At IED, we offer a safe and reliable work environment built on trust and flexibility—empowering each person to contribute their best. We take pride in our collaborative and supportive culture, which fosters a strong sense of belonging and reinforces company values. You’ll engage in challenging projects and enjoy an inspiring, well-equipped workplace. **Well-being Program**: Includes fresh fruit, coffee, milk, and herbal infusions; discounts on physiotherapy and gym memberships; and health and well-being activities. **Flexibility and Work-Life Balance**: Flexible working hours, remote work options, self-managed work schedules, and an adaptable vacation system designed to facilitate work-life balance. **Languages That Connect**: On-demand language courses to improve linguistic competencies in multiple languages—fully funded by IED. **Social Commitment**: Participation in Teaming, enabling you to donate part of your salary to solidarity projects and collaborate with initiatives such as the Vicente Ferrer Foundation to improve living conditions for communities in India. **Childcare Voucher**: Tax-advantaged benefit for childcare payments, simplifying monthly management and supporting savings. **Health Coverage**: Collective health insurance for you and your family, providing access to an extensive network of medical services and treatments. **Brown Bag Talks and Inclusive Workplace**: Monthly knowledge-sharing sessions and a thoughtfully designed environment focused on well-being and collaboration—including common areas, cafeteria, and remote-work options. Additionally, our **Corporate Social Responsibility Program** drives environmental and social inclusion initiatives—such as carbon footprint reduction and material recycling—aligned with our commitment to a more sustainable and equitable future. **Requirements:** --------------- **What You’ll Need** **Academic Qualification:** * Higher Vocational Training Degree (Information Systems / Networks / Telecommunications) or equivalent. **Specific and Regulatory Training (Desirable):** * ITIL Foundation (or equivalent knowledge of incident and request management). * Basic cybersecurity best practices (phishing, MFA, basic hardening). * Knowledge of data protection regulations and best practices (application in the role). **Required Technical Skills:** * User support in a **Windows** environment and with corporate tools (email, office suite, videoconferencing). * Installation, configuration, and maintenance of PCs, printers, and standard software—as well as physical installation and basic maintenance of network electronics (Switches, APs) and NAS devices under supervision. * Knowledge of **networking** (TCP/IP, WiFi, VPN, VLAN, Firewall, basic connectivity troubleshooting). * Basic **user and permission management** (onboarding/offboarding, access control, SSO, integrations, etc.). * Proficiency with **ticketing tools** and technical documentation (procedures, inventory). **Languages:** * Functional English (reading technical documentation and providing basic support).
