**Description:** ---------------- At Helphone we grow together! We are pleased to offer you the opportunity to join our team as a 24/7 IT Support Technician and provide high-quality technical assistance to our customers. The job is on-site in Pamplona. Must have availability to work morning, afternoon, and night shifts. Required English level: Minimum B2 Are you interested in knowing what the challenge is? Keep reading! What will your responsibilities be? * Provide technical support to users (by phone, remote control, or in person) * Troubleshoot hardware, software, and connectivity issues * Log and track customer incidents and requests in the system * Identify common issues and suggest solutions to improve technical support efficiency * Deliver an excellent customer experience by ensuring clear and effective communication at all times * Network support What do we offer? * Possibility of remote work * Highly skilled and collaborative team * Competitive salary and benefits package: * Own agreement * Up to 25 working days of vacation * Personal affairs day * 16 additional hours for accompanying family medical visits * Possibility of 12 or 14 monthly payments (12 regular and two extra in June and December) * Flexible compensation: childcare voucher and private health insurance * Children's education assistance Is this the opportunity you've been waiting for? Apply now! At HELPHONE SERVICIOS INFORMÁTICOS S.L., we promote an inclusive and diverse environment where equality is a fundamental value. Helphone is committed to offering equal opportunities to everyone, without distinction. We seek talent without prejudice, promoting a fair and equitable workplace. **Requirements:** --------------- * Higher Degree in Network Information Systems Administration (ASIR) * One year of experience in similar roles * Experience solving first-level incidents * Valid driver's license and personal vehicle * Intermediate/advanced level of English (B2)