Administrative Officer

Description

Job Summary: We are seeking a professional to handle file processing and public service tasks, providing information on benefits, managing case files, and maintaining up-to-date databases. Key Responsibilities: 1. Telephone and in-person assistance to beneficiaries, resolving inquiries 2. Processing of files and documentary organization 3. Database management and collaborative tools We seek a candidate for file processing and public service tasks in Estella\-Lizarra. Main responsibilities will include both telephone and in-person assistance to beneficiaries. This involves providing detailed information regarding the application process for the Minimum Vital Income and other benefits, resolving questions about required documentation, and ensuring clear understanding of the information provided. Additionally, the role entails processing case files, digitizing and organizing documents, as well as managing internal databases and collaborative tools such as SharePoint or Teams. This position requires keeping documentation current, collecting and reviewing all types of procedures, and recording necessary information in the Sipssnet system databases. Appointments will be scheduled, and email and WhatsApp Business documentation will be managed for beneficiary assistance. The working schedule is full-time, Monday through Friday, from 8:00 to 15:11\. **Professional Experience:** 1 to 3 years of experience **Education:** Intermediate-level Vocational Training in Administrative Management or Advanced-level Vocational Training in Administration and Finance * Demonstrate at least 2 years of work experience within the last 10 years in administrative tasks related to public service and customer and supplier relations. * Demonstrate at least 2 years of work experience within the last 10 years using Microsoft Office (WORD, EXCEL, OUTLOOK, and TEAMS). * Valuable: At least 2 years of work experience within the last 10 years in targeted assistance or intervention with individuals experiencing social exclusion.