Customer Service Representative (40 hours/week) with CATALAN – TEMPORARY

Description

**Description:** ---------------- **At Helphone, we grow together!** We are looking to incorporate Customer Service Representatives with CATALAN into our Contact Center team to provide telephone support to users. This is a full-time position of 40 hours per week, Monday through Friday. This is a temporary vacancy for 3 months. **Are you interested in learning about the challenge? Keep reading!** **Job responsibilities:** * Telephone support to users * Incident management and resolution * Handling administrative procedures **What do we offer?** * Opportunity to join a leading IT sector company * Professional growth and development * Continuous training * Some of our benefits: * In-house collective agreement * Up to 25 working days of vacation * Personal business day * Additional 16 hours for accompanying first-degree family members to medical appointments * Option of 12 or 14 monthly payments (12 regular monthly payments plus two extra payments in June and December) * Flexible compensation: nursery vouchers and optional private health insurance * Educational support for employees’ children * Telework agreement **Is this the opportunity you’ve been waiting for? Apply now!** At HELPHONE SERVICIOS INFORMÁTICOS S.L., we foster an inclusive and diverse environment where equality is a fundamental value. Helphone is committed to offering equal opportunities to all individuals without distinction. We seek talent without prejudice, promoting a fair and equitable workplace. **Requirements:** --------------- **Job requirements:** * Excellent customer service skills * Minimum 1 year of experience in customer service * Administrative knowledge will be valued * Telephone communication skills and reading comprehension * Proficiency in computer use and keyboard agility * Spoken and written Catalan at C1 level