Prinex RE Support Technician

Description

Job Summary: PRINEX seeks a Technical Support Specialist with ERP and customer service experience to guarantee rigorous, close, and value-oriented support for clients in the real estate sector. Key Highlights: 1. Key experience in ERP support and customer service. 2. Paid initial training and professional career development plan. 3. Established and growing technology company. At **PRINEX**, we have led the digital transformation of the real estate sector for over 30 years. As the leading provider of ERP solutions for Real Estate, more than 1\.800 companies and 10\.000 users manage their businesses using our technology. We are seeking a **Prinex RE Support Technician** with experience in ERP support and customer service, who wishes to play a key role in enhancing the customer experience and grow within a technology company specialized in the real estate sector. **Table of Contents****\[****hide****]** 1 Mission 2 Responsibilities 3 Key Competencies 4 We Offer**Mission** To serve as the functional reference for our customers in using Prinex RE, ensuring rigorous, close, and value-driven support for their business. ️**Responsibilities** * Functional support to customers (phone, email, and ticketing tools). * End-to-end management and tracking of technical and functional incidents. * Analysis, diagnosis, and resolution of incidents in ERP environments. * Escalation of critical incidents to Development and Product teams. * Remote advisory support on accounting, financial, and tax processes specific to the real estate sector. * Guidance on best practices and efficient system usage. * Collection of customer feedback to continuously improve the product. * Application of Information Management System policies. **Essential Requirements** * Prior experience in ERP support. * Experience in customer service within technology environments (SaaS/ERP). * Knowledge of finance, accounting, and taxation. * Ability to analyze functional incidents and accurately communicate them to technical teams. **Desirable** * Experience or knowledge of Prinex ERP or the real estate sector. * Experience with ticketing tools and incident management. * Familiarity with multi\-client environments and B2B support. **Key Competencies** **Technical** Ability to analyze and resolve functional incidents in ERP systems. Strong writing and documentation structuring skills for functional content. **Customer Service** * Strong service orientation and focus on customer satisfaction. * Clear, structured, and pedagogical communication. * Empathy and active listening. * Ability to manage complex conversations and high-pressure situations. * Solution-oriented mindset and effective case closure. * Efficient time management and request prioritization. * Proactive customer support and guidance. **We Offer** * Permanent contract. * Paid initial training program. * Career development and professional growth plan. * Hybrid work model and flexible working hours. * Flexible compensation (health insurance, childcare vouchers). * Collaborative environment with Development, Product, and other technical teams. * Opportunity to join an established and growing technology company. Data Protection: The data controller for the personal data you voluntarily provide is Shebel Consultoría y Servicios S.L.U. For further information, please consult our Privacy Policy: https://prinex.com/politica\-privacidad/ **SUBMIT CV**