Summary: Seeking a highly skilled Customer Engineer specializing in Microsoft 365, Exchange Server, and Exchange Online to optimize and modernize customer email and collaboration environments. Highlights: 1. Act as a trusted technical advisor for enterprise customers 2. Lead and deliver customer engagements on Microsoft 365 and Exchange 3. Design and implement scalable and secure email architectures **Role Overview** We are seeking a highly skilled and experienced **Customer Engineer specializing in Microsoft 365, Exchange Server, and Exchange Online.** The ideal candidate will help customers optimize and modernize their email and collaboration environments, ensuring high performance, security, and reliability across both on\-premises and cloud platforms. This role is customer\-facing and requires excellent communication skills, both verbal and written, to interact with technical, non\-technical, and leadership stakeholders. As a Customer Engineer, you will act as a trusted technical advisor, supporting enterprise customers in the design, deployment, migration, and optimization of Exchange Server and Exchange Online environments, as well as broader Microsoft 365 administration and governance. ***Note: This position requires fluency in English.*** **Key Responsibilities** * Lead and deliver customer engagements focused on: + Exchange Server (on\-premises and hybrid) + Exchange Online + Microsoft 365 administration and governance * Design and implement scalable and secure email architectures across hybrid and cloud environments * Plan and execute migrations from legacy email systems to Exchange Server and Exchange Online * Support migrations from on\-premises Exchange to Exchange Online, ensuring minimal downtime and data integrity * Provide advanced troubleshooting, optimization, and post\-migration support * Manage and maintain Exchange environments, ensuring high availability, performance, and reliability * Collaborate with customers to define migration strategies, timelines, and best practices * Support compliance, retention, and governance requirements within Microsoft 365 * Automate administrative tasks using PowerShell and other tools * Document technical solutions, best practices, and operational procedures. **Required Qualifications** * 10\+ years of experience in customer\-facing roles (architecture, administration, consulting, or support) * Strong hands\-on experience with: + Exchange Server (administration, architecture, and migrations) + Exchange Online (administration and migrations) + Microsoft 365 administration and governance * Experience with hybrid Exchange environments * Strong knowledge of Active Directory and Azure Active Directory (Entra ID) * Proven experience planning and executing complex email migrations * Advanced troubleshooting and problem\-solving skills * Experience with PowerShell scripting for automation and management * Strong communication and stakeholder management skills. **Preferred Qualifications** * Experience with: + Email compliance and retention solutions + Large\-scale enterprise or government environments + Microsoft Graph API * Knowledge of: + Cloud Adoption Framework + Well\-Architected Framework * Relevant Microsoft certifications in Exchange, Microsoft 365, or related areas. \#WAH \#WFH \#LI\-Remote