Technical Support and Customer Service

Description

Job Summary: We are seeking a computer technical support professional with a strong customer service orientation to deliver effective solutions and manage incidents and inquiries. Key Highlights: 1. Exceptional and personalized customer service 2. Remote and on-site technical support 3. Comprehensive management of incidents and inquiries **Description:** ---------------- If you have technical support experience in IT and enjoy interacting with customers, APPLY NOW — WE WANT TO MEET YOU! The selected candidate will primarily perform the following duties: * Delivering personalized in-person and telephone customer service, providing exceptional support, identifying customer needs, and offering effective solutions that meet their requirements. * Providing remote technical support to customers reporting incidents related to their contracted services. * Informing customers about the products we offer. * Managing incidents and inquiries related to contracted services. * Performing other administrative tasks. **Requirements:** --------------- Experience in remote configuration of telecommunications networks and devices. Higher education degree in Computer Science or Telecommunications. **Minimum Education** Higher Vocational Training \- Computer Science **Minimum Experience** At least 1 year **Mandatory Residence in** Province of the Vacant Position