Level 2 IT Support Technician

Description

DESCRIPTION ### **Would you like to further establish yourself as a Support Technician and work in diverse IT environments with real clients?** At **Nunsys Group**, we are looking to hire a **Level 2 IT Support Technician** for our team in **A Coruña**, where you can advance professionally within a dynamic multi-client environment. **WHO ARE WE?** ------------------- **Nunsys Group** is one of Spain’s leading technology groups, with over 40 years of experience, more than 3,000 professionals, and a presence across over 30 offices. We drive organizational technological transformation through innovative projects in areas such as Cloud, Cybersecurity, Data & AI, and Infrastructure — always adopting a customer-centric approach focused on delivering tangible impact. **THE PROJECT** --------------- You will join a specialized unit delivering **infrastructure, systems, and networking services**, participating in **multi-client projects**. You will work in an environment where every day brings new challenges — varying incident types, technologies, and clients — enabling continuous expansion of your technical expertise. Additionally, you will have direct client interaction, adding value from efficient incident resolution to service improvement. **WHAT WILL YOU DO IN THIS POSITION?** -------------------------------- * Level 2 technical support in **multi-client environments**. * Incident resolution for: * **Microcomputer environments**. * **Windows, Linux, and other operating systems**. * **Servers and communications — both on-premises and virtualized or Cloud-based**. * Incident management and tracking using **ticketing tools**. * Direct communication with end users and clients. * Collaboration with other technical teams for escalation and resolution. **WHAT ARE WE LOOKING FOR?** ------------------ * Education: * Higher Vocational Training (FP II) in Computer Science or a Higher Degree in Information Systems Administration. * Experience: * At least **1 year of IT technical support experience**. * Technical knowledge: * Support for **Windows 10 / 11**. * Experience in **server and communications environments**. * Proficiency with **ticketing management tools**. * Strong communication skills and client-facing experience. * Focus on incident resolution and service delivery. * Willingness and ability to travel physically within A Coruña and surrounding areas (valid driver’s license required). **ADDITIONAL ASSETS (PREFERRED)** ----------------------------- * Knowledge of **ITIL**. * Prior experience in multi-client environments. * Ability to adapt to diverse technological environments. **WHAT CAN YOU EXPECT AT NUNSYS GROUP?** ----------------------------------- * Permanent **employment contract**. * Location: **A Coruña**. * Work model: Hybrid — primarily onsite with **occasional remote work**. * Participation in diverse projects that enhance your learning. * Continuous training and access to certifications. * A tailored career development plan aligned with your professional growth. * A collaborative, technically oriented, and continuously improving work environment. * Possibility of on-call duties and participation in various services. **ARE YOU INTERESTED?** ----------------- If you are motivated to work in a dynamic technical environment with direct client interaction and real growth opportunities… **We want to meet you. Apply now and take the next step in your professional career at Nunsys Group.**