Junior IT Support Technician / Systems Assistant

Description

5-star hotel located in the center of Madrid is seeking to hire a **Junior IT Support Technician / Systems Assistant** for our Technology Department. We are looking for a technology-oriented individual with strong learning ability and service orientation, who can grow professionally within a hotel environment featuring a diverse and continuously evolving technological infrastructure. **Required Education** * Higher Vocational Training Degree in Networked Computer Systems Administration (ASIR) or equivalent. * Medium Vocational Training Degree in Microcomputer Systems and Networks (SMR) is desirable. * Additional training in Microsoft 365, networking, systems, virtualization, or cybersecurity is desirable. **Required Technical Skills** **End-User and Workstation Support** * Installation, configuration, and maintenance of Windows-based devices. * Diagnosis and resolution of hardware and software incidents. * Configuration of local, USB, and network printers. * Configuration of scanners, readers, and peripherals. * Preparation and deployment of devices for end users. **Microsoft 365** * Outlook. * Teams. * OneDrive. * SharePoint. * Basic user and group management. * Email profile configuration. * Shared calendars. * Support for corporate devices integrated with Microsoft 365\. **Networking and Infrastructure** * TCP/IP. * DNS. * DHCP. * VLANs (basic knowledge). * Structured cabling. * Basic installation and certification of network outlets. * Connectivity incident resolution. * Basic configuration and management of: * Switches. * Routers. * WiFi access points. * Wired and wireless networks. * Ability to perform basic tasks related to installation and inspection of communication infrastructure. **Systems** * Active Directory. * User and group management. * NTFS permissions. * Shared folders. * Basic virtualization knowledge. * Basic backup procedures. **Mobile Devices** * Configuration and support for devices: * Apple iPhone and iPad (iOS/iPadOS). * Android devices. * Installation of corporate applications. * Configuration of email, Teams, and remote access. * Resolution of basic mobile device incidents. **Telephony** * IP telephony support. * Basic extension configuration. * VoIP terminals. * Basic diagnosis of communication incidents related to cabling and connections. **Printing Systems** * Office printers. * Thermal printers. **POS Systems and Hotel Operations** * Basic support for POS terminals. * Ticket and order printers. * Restaurant and point-of-sale devices. **Cybersecurity** * MFA (Multi-Factor Authentication). * Secure password management. * Security best practices. * Phishing detection. * Information protection and compliance with corporate policies. **Desirable Knowledge** * Azure / Microsoft Entra ID. * VMware. * Bitwarden. * Power Automate. * POS/TPV systems. * CCTV. * Access control systems. * Technical English. **Key Responsibilities** * First-level technical support and assistance to end users. * Resolution of hardware and software incidents. * Microsoft 365 support. * Printer and printing device support. * IP telephony support. * Android and iOS mobile device support. * POS and associated system support. * Assistance with network and communications installations. * Technology asset inventory and management. * Collaboration on technology and cybersecurity projects. * Escalation of complex incidents to the Systems Manager. **Personal Competencies** * Excellent service orientation. * Strong learning ability. * Interest in technology. * Organization and documentation skills. * Initiative and growing autonomy. * Teamwork capability. * Discretion and confidentiality. * Effective communication with users across different departments. We seek a candidate with growth potential who wishes to build a professional career in Systems, Infrastructure, Microsoft 365, and Cybersecurity. Salary: €18,000.00–€24,000.00 per year Work Location: On-site employment