Deputy Head of Reception

Description

Job Summary: We are seeking a Deputy Head of Reception to supervise and coordinate the team, manage check-in/out processes, provide customer service, and oversee daily departmental operations. Key Highlights: 1. Previous experience in supervision or as a receptionist is valued 2. Studies in Tourism, Hospitality, or related fields are desirable 3. High level of English; other languages are highly valued * Catalonia Hotels \& Resorts * Balearic Islands * * ### **Experience** No experience required * ### **Salary** Compensation not specified * + ### **Area \- Position** **Hospitality, Tourism** - Hotel Receptionist + ### **Category or Level** Employee + - ### **Vacancies** 1 - ### **Applicants** 3 - * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Ongoing recruitment process. ### **Responsibilities** CATALONIA HOTELS \& RESORTS requires a Deputy Head of Reception for our CATALONIA MAJORICA hotel (PALMA DE MALLORCA). The main duties include: Supervising and coordinating the reception team, supporting the Head of Reception in the daily organization of the department. Managing check \- in and check \- out procedures. Providing customer service and resolving incidents, ensuring agile and high-quality service. Coordinating and supervising room assignments, room changes, and special requests. Cash handling, daily closings, and monitoring administrative procedures specific to reception. Supervising reservations, room sales, and availability control. Managing and tracking calls, emails, and customer requests. Supporting training, motivation, and supervision of reception staff and bellboys under their responsibility. Ensuring compliance with company-established quality standards and procedures. Acting as substitute for the Head of Reception during their absence, assuming full departmental operations. ### **Requirements** REQUIREMENTSPrior experience in a similar position or as a receptionist with supervisory responsibilities. Studies in Tourism, Hospitality, or related fields. High level of English; other languages will be viewed very positively. Strong customer orientation and leadership ability. Organizational, communication, and incident-resolution skills. Knowledge of SAP will be highly valued. ### **Offer** OFFERED40-hour weekly contract. Rotating shifts. A fully stable position with real growth opportunities. Competitive salary.