IT Support - Helpdesk

Description

Do you want to revolutionize the way we buy clothing—making it more accessible, personalized, and sustainable? Do you want to develop your talent at a top-tier startup and collaborate with the best professionals? This could be your opportunity! At **Lookiero Outfittery Group**, we are looking for someone to join our **Helpdesk** team. **Our Purpose** At Lookiero Outfittery Group, we lead the transformation of online personalized shopping—making it more accessible and inspiring for everyone. Born from the merger of Lookiero and Outfittery—two pioneering companies in the sector—we have joined forces to create Europe’s leading online personalized shopping platform. Our mission is to empower thousands of customers by helping them discover their full potential and succeed in their daily lives. With an ever-growing presence across Europe and a team of over 600 people, we take pride in shaping the future of fashion through innovation, creativity, and commitment. As part of the Helpdesk team, you will provide support to employees working at our Miranda de Ebro facilities, on rotating morning (6:00 AM–2:00 PM) and evening (2:00 PM–10:00 PM) shifts. **Responsibilities** * Your main challenge will be delivering on-site helpdesk support—including incident handling, resolution, and escalation (Hardware\-Software)—for computers, printers, and internal tools across multiple operating systems (Windows \& Mac) in our warehouse. * Beyond that, you will also provide on-site technical support to warehouse staff, prioritizing and managing multiple incidents simultaneously. * Lastly—and most importantly—you must be proactive and responsive to emerging needs. **Requirements** * You must have prior experience as a Support Technician, Helpdesk Agent, or in a similar role. * You must possess knowledge of troubleshooting issues on Windows or macOS X operating systems, as well as label printers, laser printers, and barcode scanners. * You must be solution-oriented to address any problems that arise and ensure smooth daily operations. * Proactivity: you are eager to contribute and do not wait for instructions on what needs to be done. * Experience configuring networks (e.g., VLAN configuration, MAC address management, wired and Wi-Fi network administration) will be valued. * A valid driver’s license and personal vehicle are mandatory. **What We Offer** **Training Platform**. We believe in training as a tool for professional growth—helping you bring out your best and stay up to date. **Flexible Compensation**. A benefits platform offering attractive tax advantages and discounts. **Employee Discounts**. And, of course, you’ll enjoy discounts on your purchases. **Professional Growth**. A personalized development plan to advance within Lookiero Outfittery Group. **Your Impact Will Be Tangible**. Working in a startup means you’ll clearly see how your voice, ideas, and work directly impact our business. You’ll be encouraged—and expected—to share your opinions (of course, backed by sound reasoning). We also believe in granting autonomy when achieving previously agreed OKRs.