BANK SUPPORT AGENT

Description

DESCRIPTION ### **BANK SUPPORT AGENT** **Prosegur**, a leader in service outsourcing, is seeking to hire 2 individuals to join its Banking Customer Support/Service department. If you have a strong service orientation, are passionate about technology, and seek a dynamic work environment with development opportunities, this is your chance! **What will you do on a daily basis?** As a Bank Support Agent, you will be the key link in ensuring satisfaction among our banking clients by delivering efficient solutions and exceptional service. Your main responsibilities will include: * Managing tickets and calls received via the relevant tools used by bank branch staff. * Handling assigned tasks to ensure proper resolution of incidents, inquiries, and requests from banking entities. * Generating suggestions to improve service quality. We receive client requests both by phone and through our online platform, ensuring smooth and accessible communication channels. **What do we offer?** At Prosegur, we value talent and commitment. Therefore, we offer: * **Start Date:** Full-time schedule from Monday to Friday, 8:00 AM to 6:00 PM. * **Remote Work Modality:** We fully trust remote work as the primary mode of performance. You can carry out most of your working hours from the comfort of your home, promoting a healthy balance between personal and professional life. * **Contract Type:** Temporary contract for IT replacement, with an excellent opportunity for conversion to an indefinite-term contract, offering long-term stability and career growth. * **Competitive Salary:** Salary according to the Contact Center collective agreement, set at €1,428.30 gross per month, paid in 12 installments. * **Excellent Work Environment:** Integration into a professional, collaborative team with strong camaraderie. **What are we looking for in you?** To join our team, it is essential that you possess: * Minimum 1 year of experience in similar roles, preferably within the financial sector or customer service in banking environments. Experience in banking support will be highly valued. * Excellent verbal and written communication skills, with the ability to express yourself clearly, concisely, and empathetically. * A strong service orientation and genuine interest in helping and resolving customer needs. * Analytical and incident-resolution capabilities, with agility to identify root causes and propose effective solutions. * Familiarity with ticketing tools, CRM systems, and computer systems in general. Specific knowledge of banking operations will be considered a plus. * Proactivity and autonomy. If you match this profile and are excited about joining a leading company in its sector, don’t hesitate to apply. We want to meet you! **Join Prosegur and become part of a future full of success!** REQUIREMENTS * Immediate availability to start * Experience and knowledge of banking products and regulations required. * Knowledge of IRIS and prior experience with Rural Savings Banks (Cajas Rurales), as well as familiarity with CORE banking systems, are valued. * Proficiency in office software, strong communication skills, and customer-oriented attitude.