Currently, we need to hire a person as a **Telemarketer/Social Services** at our offices located in **Girona**, to **make calls** offering **emotional support and telephone companionship**, and to **handle by phone** the **emergencies** of service users of the telecare service. **What will you do in this role and what are your responsibilities?** * Making calls to provide emotional support and telephone companionship to users, offering active listening, psychological containment and guidance, as well as carrying out awareness-raising campaigns promoting user wellbeing. * Handling emergencies of telecare service users at the contact centre, received remotely or via phone call, through management systems and applications, using techniques and skills that ensure service quality, personalised treatment and confidentiality. **What do we offer?** * **Temporary** contract for 3 months, with possibility of extension. * 40-hour work week. * Working hours from **Monday to Friday**, **09:00 to 17:00**. * Joining a young, dynamic team and a positive working environment. **The ideal candidate:** The candidate must possess skills to effectively manage crisis situations and provide support to users during emergencies; therefore, prior experience in emergency telephone assistance or within the social services sector will be positively considered. Additionally, the candidate must demonstrate excellent communication, comprehension and empathy skills, as well as the ability to accurately and efficiently follow emergency protocols. Particularly valued are the ability to work under pressure and as part of a team, along with a proactive and service-oriented attitude. **Key skills and experience:** * Compulsory completion of compulsory secondary education (ESO) or equivalent. * **Compulsory native or bilingual Catalan.** * Strong communication and emotional management skills are essential to communicate effectively with users during emergencies and provide emotional support when required. * Proficiency in office software and typing skills to accurately and efficiently record information during telecare calls. * Desirable: vocational training (Intermediate or Higher Level) in the socio-healthcare field or professional certification in telecare call handling. **A bit more about us** Tunstall is a leading provider in the healthcare and assistive technology market. We are passionate about ensuring our teams reflect the brilliant and unique qualities of the people and communities we support. Our outstanding team of over 3,000 people delivers life-saving and life-changing technology and services to millions of customers across 18 countries. At Tunstall, you’ll find a place where you’re valued and appreciated. We empower our people to achieve their full potential in teamwork, innovation and leadership by creating an environment that champions diversity and inclusion. We demonstrate our commitment to diversity and inclusion at every step — from our open, fair and transparent recruitment processes to the numerous professional development and growth opportunities we offer. Every person at Tunstall has a superpower: they are unique. Join our mission and become part of our team — our One Tunstall team.