Senior Associate CRM Manager

Description

Summary: Join a world-class marketing team as a Senior Associate GameOps Manager, playing a key role in developing modern marketing strategies for innovative gaming experiences. Highlights: 1. Work with a world-class marketing team recognized for consistent success 2. Collaborate with diverse global teams to build modern marketing strategies 3. Opportunity to elevate careers and grow in an inclusive culture scription Join our ambitious team as a Senior Associate GameOps Manager at an exceptionally innovative company developing the future of gaming! This role lets you work with our world\-class marketing team, recognized for its consistent success in the industry. You'll have a key part in our mission to bring happiness through play. Collaborate with diverse teams worldwide to build and apply modern marketing strategies. **What You'll Do** * Use internal tools to configure medium to high complexity CRM events, lifecycles, and campaigns. * Collaborate with QA to ensure accurate execution of campaigns and lifecycles. * Perform post\-launch checks to monitor campaign performance and report any irregularities. * Coordinate external communication channels to advance CRM campaigns using email and push notifications. * Provide creative copy support to our social media platforms. * Prepare art briefs, write engaging marketing copy, and review asset quality. * Work closely with groups throughout the company, such as Dev, QA, Art, Product, Solutions, Data Science, and Customer Service. **Ad Hoc Responsibilities** * Provide ideas for new campaign concepts. * Suggest areas of improvement in tools, processes, events UI \& UX. * Manage and resolve configuration issues, advancing more complex issues as needed. **What We're Looking For** * Good technical knowledge with attention to detail. * Passion for gaming and a desire to learn more. * Experience in marketing campaign execution or QA. * Team\-oriented approach; we achieve great results as a team. * Familiarity with diverse communication methods to produce the most effective outcomes. * Excellent written and spoken English for effective communication with global teams. * Strong sense of priorities to get things done efficiently. **Desirable Requirements** * Keen to learn and share expertise with others. * Experience using Jira and Confluence. * Great interpersonal skills and effective communication abilities. * Logical thinking for managing complex tasks. * Super\-organized and flexible to work in a fast\-paced environment. * Experience in the gaming industry or as a CRM or LiveOps Manager is a plus. **Why** **Product Madness****?** As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world\-class team who creates top\-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse. We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year \- Media and Entertainment’ category. So, what’s stopping you? **Travel Expectations** None**Additional Information** *At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full\-time basis without the need for current or future visa sponsorship.*