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Job Summary: We are seeking a Change Management Lead in technology environments to lead the coordination, evaluation, and organization of infrastructure and application modification requests. Key Highlights: 1. Lead the coordination, evaluation, and organization of change requests. 2. Ensure compliance with processes, standards, and ITIL best practices. 3. Act as a liaison between business and technical teams for efficient management. We are knowmad mood! We are a leading digital transformation company, continuously evolving and at the forefront of technology. We were founded to drive real change through innovation and sustainable development, with the mission of delivering value to our clients and empowering our talent. Comprising over 3\.000 creative, digital, and innovative individuals connected to a shared purpose and capable of building connections with people worldwide. A responsible, flexible team with high adaptability to our clients’ and the market’s needs—delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project. Our core values guiding us toward excellence are collaboration, innovation, commitment, fun, and trust. **What are we looking for?** ------------------ We seek a **Change Management Lead in technology environments**, responsible for leading the coordination, evaluation, and organization of all infrastructure and application modification requests across the company. **Responsibilities** --------------------- * Receive, analyze, and classify change requests originating from various teams and stakeholders. * Coordinate with technical teams on implementing changes across infrastructure, platform, and application environments. * Define detailed execution, validation, and deployment plans. * Monitor the potential impact of changes and ensure system stability and availability. * Ensure compliance with change management processes, standards, and best practices (e.g., ITIL or similar). * Act as a liaison between business and technical teams to ensure smooth communication and efficient end-to-end change management. **Requirements** -------------- * PL/SQL experience. * Proven experience in **change management within technology environments**. * Knowledge of **platform configuration, infrastructure**, and technical environments. * Ability to understand, assess, and coordinate **complex technical changes** (modifications to systems, environments, or components). * Outstanding skills in **organization, communication, and coordination**. * Knowledge and experience with **ITIL best practices** (certification preferred). **Ideal Profile** ---------------- * Proactive, solution-oriented individual with strong focus on order and planning. * Ability to collaborate with multiple teams and manage priorities effectively. * Analytical mindset with process orientation. **What do we offer?** * **Permanent contract** * **Hybrid work model in Madrid** * **Flexible working hours**: Flexible schedule, with start time at 8\.30 a.m. and end time at 6 p.m.; intensive Fridays from 8 a.m. to 3 p.m., and summer (July and August) intensive schedule from 8 a.m. to 3 p.m. * **Vacation days**: 22 days of vacation \+ 2 personal days, plus December 24th and 31st as additional days off. * **Permanent contract**: From day one, with option of 12 or 14 monthly payments. * **Flexible compensation**: Meal card, childcare voucher, private health insurance, training, and other tax-advantaged benefits. * **Benefits Club**: Discounts on technology, leisure, and training. * **Continuous learning**: Access to Udemy Business, language courses, official certifications, and technical training. * **Career development plan**: Support for growth, specialization, or taking on new challenges. * **Holistic wellbeing**: Nutrition programs, physical activity initiatives, and emotional balance support. * **Work-life integration \+ LIFE**: 24/7 personal and family assistance. * **Inclusive environment**: Diverse and multicultural workplace. * **Social events**: Activities to connect with your team. **Apply now and we’ll share more details!** Follow us for updates \-\> knowmad mood *At ***knowmad mood***, we are committed to equal opportunities and respect for diversity. We implement our Equality Plan and the principle of non-discrimination across all recruitment processes.*
