Position Summary: We are seeking a Change Management Lead for technological environments to lead the coordination, evaluation, and organization of all modification requests concerning the company’s infrastructure and applications. Key Highlights: 1. Proven experience in change management within technological environments. 2. Outstanding organizational, communication, and coordination skills. 3. Knowledge and experience in ITIL best practices. We are knowmad mood! We are a leading digital transformation company, continuously evolving and at the forefront of technology. We were founded to drive real change through innovation and sustainable development, with a mission to deliver value to our clients and empower our talent. Composed of over 3\.000 creative, digital, and innovative individuals connected by a shared purpose and capable of building connections with people worldwide. A responsible, flexible team with high adaptability to our clients’ and the market’s needs—while consistently delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project. Our core values—collaboration, innovation, commitment, fun, and trust—guide us toward excellence. **What Are We Looking For?** ------------------ We seek a **Change Management Lead for technological environments**, responsible for leading the coordination, evaluation, and organization of all modification requests concerning the company’s infrastructure and applications. **Responsibilities** --------------------- * Receive, analyze, and classify change requests originating from various teams and stakeholders. * Coordinate with technical teams on implementing changes across infrastructure, platforms, and applications. * Define detailed execution, validation, and deployment plans. * Monitor the potential impact of changes and ensure system stability and availability. * Ensure compliance with change management processes, standards, and best practices (e.g., ITIL or similar). * Serve as the liaison between business units and technical teams to ensure smooth communication and efficient change lifecycle management. **Requirements** -------------- * Proven experience in **change management within technological environments**. * Knowledge of **platform configuration, infrastructure**, and technical environments. * Ability to understand, assess, and coordinate **complex technical changes** (e.g., modifications to systems, environments, or components). * Outstanding **organizational, communication, and coordination** skills. * Knowledge and experience in **ITIL best practices** (certification preferred). **Ideal Profile** ---------------- * Proactive, solution-oriented individual with strong focus on order and planning. * Ability to collaborate with multiple teams and manage competing priorities. * Analytical mindset with process orientation. **What Do We Offer?** * **Permanent contract** * **Flexible working hours**: Flexible schedule, with start time at 8\.30 a.m. and end time at 6 p.m.; intensive Fridays from 8 a.m. to 3 p.m., and summer (July and August) intensive schedule from 8 a.m. to 3 p.m. * **Vacation days**: 22 days of vacation \+ 2 personal days, plus December 24th and 31st off. * **Permanent contract**: From day one, with option of 12 or 14 annual payments. * **Flexible compensation**: Meal card, childcare voucher, private health insurance, training, and other tax-advantaged benefits. * **Benefits Club**: Discounts on technology, leisure, and training. * **Continuous training**: Access to Udemy Business, language courses, official certifications, and technical training. * **Career development plan**: Support for growth, specialization, or taking on new challenges. * **Holistic well-being**: Nutrition, physical activity, and emotional balance programs. * **Work-life balance \+ LIFE**: 24/7 personal and family assistance. * **Inclusive environment**: Diverse and multicultural workplace. * **Social events**: Activities to connect with the team. **Apply now and we’ll share more details!** Follow us here \-\> knowmad mood to stay updated on our latest news. At ***knowmad mood***, we are committed to equal opportunity and respect for diversity. We implement our Equality Plan and the principle of non-discrimination across all recruitment processes.