Job Description: **Join our team as a Travel Claims Handler.** Are you passionate about delivering excellent customer service and solving challenges efficiently? Are you fluent in Italian or French? This is your opportunity to join an organization committed to customer experience and continuous improvement. **What You’ll Do:** ----------------- * Manage complaints and requests from internal and external customers in the travel area. * Record, monitor, and resolve incidents in collaboration with other impacted departments. * Ensure compliance with SLAs established by customers and regulatory authorities. * Identify improvement opportunities through root-cause analysis, focusing on the Customer First philosophy. * Collaborate with the Customer Experience team to enhance processes and services. * Perform other related tasks as the role and organization evolve. **What You’ll Bring:** * High school diploma or equivalent. * Fluency in Italian and Spanish, both spoken and written. * 0–2 years of experience in customer service or similar roles. * Prior experience in claims management and technical knowledge in the field will be valued. * Proficiency with digital tools (Microsoft Office, SharePoint, digital platforms). * Customer-driven, proactive attitude with a problem-solving mindset. * Teamwork capability and orientation toward continuous improvement. Are you the person we’re looking for? Don’t hesitate to apply and become part of our team dedicated to delivering the best customer experience in the travel area! To apply, click the ‘Apply Now’ button, then log in or create a profile to submit your CV. We are proud to be an equal-opportunity employer and to conduct a fair, transparent, and inclusive recruitment process. If you have a health condition or disability requiring accommodation during the application or recruitment process, please email AXA Partners Global HR Response – globalhr@partners.axa **Who We Are:** ------------------ We are AXA Partners: experts in designing and delivering assistance and life, credit, and specialty insurance solutions — together with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ employees, and a robust network of over 55,000 professionals globally. Thanks to them—and our industry-leading innovative technology—we continue evolving, adapting, and advancing, delivering solutions and services that ensure we stand beside people in every circumstance. Our passion is helping others. We combine cutting-edge digital technology with human excellence to constantly explore new ways of delivering efficient and reliable experiences when it truly matters. **Join a company that helps protect forests! At AXA Partners, we plant one tree for every new hire (on a permanent contract).**