REVENUE MANAGEMENT SYSTEMS MANAGER

Description

Summary: This role strategically owns the Revenue Management \ Highlights: 1. Lead the administration and fine-tuning of Revenue Management Systems 2. Drive automation of repetitive tasks using SQL, Python, or RPA 3. Develop and maintain the RM "Health Check" dashboard using Power BI LEVEL is a long\-haul airline based in Barcelona and part of the IAG group. The company is customer\-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top\-notch service and exceeding the expectations of their passengers **Job Purpose** The RM Systems, Processes \& KPIs Manager is the strategic owner of the Revenue Management "engine." The primary goal is to maximize the efficiency of the Revenue Management System (RMS), streamline operational workflows, and establish a world\-class KPI framework. This role ensures that our technology, data, and processes are perfectly aligned to enable the Pricing and RM teams to achieve peak CRASK performance and network profitability. The RM Systems, Processes \& KPIs Analyst reports to the **Head of Revenue Generation**. **Main Accountabilities** **1\. RMS Ownership \& Technical Strategy** * **System Calibration:** Lead the administration and fine\-tuning of the Revenue Management Systems (Air Rm \& PROS). Manage demand forecasting models, influence factors, and optimizer settings. * **O\&D Logic \& Inventory:** Oversee the technical transition and maintenance of **Origin \& Destination (O\&D)** controls, ensuring the **Bid Price** logic is effectively capturing the network value of every seat. * **Data Integration:** Ensure seamless data flow between the PSS, the RMS, and external pricing feeds like **Infare**. **2\. Process Excellence \& Business Automation** * **Standard Operating Procedures (SOPs):** Design and enforce the "RM Playbook," standardizing how analysts interact with the system (e.g., handling seasonal peaks, major events, or tactical cancellations). * **Automation Roadmap:** Drive the automation of repetitive tasks using **SQL**, **Python**, or **RPA** to shift the team’s focus from manual data entry to strategic decision\-making. * **Pricing Filing Liaison:** Work closely with the Pricing team to ensure that fare structures in **ATPCO** are correctly interpreted by the RMS inventory logic. **3\. KPI Framework \& Performance Auditing** * **Advanced Analytics:** Develop and maintain the RM "Health Check" dashboard using **Power BI**, monitoring metrics such as **Forecast Accuracy (MAPE)**, **Yield Opportunity Loss**, and **Spill/Spoilage**. * **Override Impact Analysis:** Conduct "Post\-Mortem" audits on analyst interventions (overrides) to measure their value\-add versus the system’s baseline. * **Continuous Improvement:** Identify revenue leakage points through deep\-dives into no\-show trends, cancellation patterns, and denied boarding data. **Main Responsibilities \- Tasks** **System Mastery:** Deep functional knowledge of Air RM / PROS and advanced RM optimizers (e.g., **EMSRb**, **Dynamic Pricing** algorithms). * **Technical Stack:** + **Expert SQL** (BigQuery, Snowflake, or SQL Server) for complex data extraction. + **Advanced Data Viz:** Mastery of **Power BI** to build automated commercial cockpits. + **Coding:** Proficiency in **Python** or **R** for predictive modeling and process automation is highly valued. * **Analytical Mindset:** Ability to troubleshoot why an optimizer is behaving in a certain way and translate that into a business solution. * **Communication:** Ability to act as a "translator" between the IT/Data Science teams and the Commercial leadership. **Key Performance Indicators (The "Owner" of these metrics)** * **System Forecast Accuracy:** Improving the delta between predicted and actual demand. * **Optimization Efficiency:** Maximizing the "Revenue Opportunity" captured by the RMS. * **Process Lead Time:** Reducing the time it takes to implement network\-wide changes. * **Data Integrity:** Minimizing discrepancies between PSS, RMS, and BI reporting. **Education** Bachelor’s or Master’s degree in a highly quantitative field (Engineering, Data Science, Statistics, or Mathematics). **Experience** 5\+ years in Revenue Management, with at least 2\-3 years in a **System Specialist** or **RM Development** role **Languages** * Fluent in English and Spanish **Location** Viladecans\-Barcelona **Our benefits** * **Staff travel** Enjoy discounted flights with LEVEL. * **Flex Benefits** There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance. * **Employee Cafeteria \& Canteen** Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices! * **Gym Discount** As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!