Position Summary: Processes all room reservations, requests, modifications, and cancellations, identifies guests’ needs, and explains hotel policies. Key Highlights: 1. Manages reservations and handles guests’ special requests. 2. Ensures guest satisfaction and maintains positive working relationships. 3. Applies sales techniques to maximize revenue. **Additional Information** **Job Number**26019782 **Job Category**Reservations **Location**W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain, 7840 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **ABOUT THE PROPERTY** The luxurious beachfront W Ibiza stands stylishly on the palm-fringed sandy shore of Santa Eulalia. Located on the island’s east coast—just a 20-minute drive from Ibiza Town, the island’s third-largest municipality—it offers a unique blend of relaxed island living and cosmopolitan energy. As one of Ibiza’s most luxurious hotels, it is an exclusive boho-chic seaside resort featuring distinctive design inspired by the island’s essence and hippie heritage. Conceived to channel energy toward the horizon, the Mediterranean spirit permeates each of its 154 rooms and suites. Culinary excellence takes center stage with Yellow Fish restaurant showcasing the finest local flavors, and STEPS serving award-winning gourmet pizzas. Iconic dining venues such as W Lounge and Wet Deck further elevate the culinary experience with an international cuisine selection. The property features two spacious, bright meeting rooms, plus wellness facilities including the Away® Spa, the FIT® fitness center, and GLOW—a rooftop adults-only pool offering panoramic 360-degree views. To enhance the guest experience, the Whatever/Whenever® service ensures every request is fulfilled with impeccable efficiency. **ABOUT THE BRAND** W Hotels’ mission is to Ignite Curiosity and Expand Worlds. We are a place to experience life. We are here to open doors—and minds. We are constantly inspired by new people and new experiences. A connected, always-ready spirit lies at our core—and has made us renowned for redefining luxury standards worldwide. Whatever/Whenever is our service culture and philosophy that brings our guests’ passions to life. If you are original, innovative, and perpetually focused on what’s possible in the future, you’re welcome at W Hotels. By joining W Hotels, you become part of Marriott International’s portfolio of brands. You’ll be where you can do your best work, begin fulfilling your purpose, belong to an incredible global team, and become the best version of yourself. * Process all room reservations, requests, modifications, and cancellations received via telephone, fax, or email. * Identify guests’ reservation needs and determine the appropriate room type. Verify availability of the requested room type and rate. * Explain guarantee policies, special rates, and cancellation policies to callers. * Handle and document special requests. * Respond to questions regarding property amenities and services, and room accommodations. * Apply sales techniques to maximize revenue. Enter and access data in the reservation system. Designate special room reservation types (e.g., complimentary rooms, employee discounts, travel agency inspection rates, and wholesale reservations) by correctly entering the applicable code and rate into the reservation system. * Follow escalation procedures when addressing guest concerns. * Comply with company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets; safeguard guest and colleague privacy and security. * Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; express sincere appreciation; assist guests with disabilities. * Communicate with others using clear, professional language; answer phones using proper protocol. * Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to other employees’ concerns. **PREFERRED QUALIFICATIONS** Education: High school diploma or equivalent General Educational Development (GED) certificate. Related Work Experience: At least 1 year of experience. License or Certification: None. *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite fusion of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* W Hotels’ mission is to ignite curiosity and expand worlds. We are a place to enjoy life. We are here to open doors—and minds. We are constantly inspired by new faces and new experiences. Our core is a harmonious, ever-ready spirit that has made us famous for reinventing luxury standards worldwide. The Whatever/Whenever service is our culture and service philosophy that brings guests’ passions to life. If you are original, innovative, and always looking toward the possibilities the future holds, you’re welcome at W Hotels. By joining W Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll belong** to an incredible global team, and **you’ll become** your best self.