Shift Leader

Description

Job Summary: Foot Locker is seeking a Shift Leader with a passion for customer service to create a world-class customer experience, support store operations, and contribute to team success. Key Highlights: 1. Create a world-class customer experience. 2. Support operations management and visual merchandising. 3. The first step toward management in a challenging and rewarding role. Overview: At Foot Locker, everything revolves around the customer experience. You must have a passion for service and creating a world-class experience for our customers. You will serve as a role model and help foster a high-energy atmosphere that builds deep, lasting connections with our customers and communities—both in-store and online. You will support the management team in maintaining control over store operations, including visual merchandising and inventory reduction. Being a Shift Leader is a challenging and rewarding role that contributes to Foot Locker’s continued success—and could be your first step into management. Responsibilities: As a Shift Leader at Foot Locker, you will: * Maintain a high-energy atmosphere. * Drive an exceptional Omni-channel customer experience that fosters customer loyalty. * Help train and inspire the team. * Contribute fresh ideas on how to improve customer experience and service. * Contribute to the team’s daily goals. * Stay informed about our product range. * Collaborate with store management to implement visual merchandising guidelines to elevate standards and drive commercial effectiveness. * Restock apparel and accessories throughout the day. * Provide a safe environment for team members and customers. * Support the Store Management Team in managing inventory reduction. * Exceed expectations in handling returns and payment processes. * Assist the Store Management Team as needed. Qualifications: You have: * At least one year of experience in a customer-facing environment. * Strong interpersonal and organizational skills. * The ability to empower the team. * A working understanding of English and local languages. You are: * Energetic, dynamic, and ready to lead a team. * Willing to lead and take on greater responsibilities. * Practical and comfortable assuming responsibility. * A team player who can contribute to building an inclusive environment. * Service- and customer-oriented. * Passionate about fashion and sneakers. * Required to stand for most of your shift, plus kneel, bend, climb stairs, use ladders, reach, pull, and lift weights between 2 and 14 kilograms. * Required to work evenings, weekends, and holidays. * Required to occasionally undertake local travel. * Expected to maintain minimal noise levels in the store. Benefits: * Employee discount ranging from 30% to 50% * Access to Well Hub programs * Access to the Enrich platform (dedicated to financial wellness) * Variable pay component based on performance against specific metrics