Junior Systems Technician – IT Support

Description

Job Summary: We are seeking a Junior Systems Technician for a stable project at a growing technology consultancy, providing technical support to end users and participating in maintenance activities. Key Highlights: 1. Ideal opportunity for a person with a background in computer science and eagerness to learn. 2. Opportunity for professional learning and development in an IT environment. 3. Stable project within an established technology company. Vitoria\-Gasteiz / Miñano, Álava Permanent contract \| Full-time \| Urgent start Estimated salary: €20\.000 gross/year Mystery Project is looking for a Junior Systems Technician to join a growing technology consultancy specializing in IT services, infrastructure, support, technological outsourcing, and digital transformation. The selected candidate will provide on-site support to one of their clients in the Vitoria/Miñano area, delivering technical support to end users and participating in maintenance tasks, incident resolution, and workstation management. This is an ideal opportunity for someone with a computer science background, eager to learn, possessing a positive attitude, user orientation, and motivation to grow professionally in technical support and systems. Main Responsibilities The selected candidate will be responsible for: * Providing first-level technical support to users via phone and email. * Registering, documenting, and tracking incidents using a ticketing system. * Resolving basic incidents related to software, connectivity, email, Office 365, and workstations. * Performing corrective and preventive maintenance on computer equipment. * Participating in software installation, updates, drivers, BIOS, firmware, and equipment configuration. * Managing IT assets and supporting control of the technology fleet. * Supporting incidents related to Outlook, Teams, OneDrive, digital signatures, and corporate tools. * Escalating incidents to other technical teams when necessary. * Guiding users on the basic use of hardware, software, and workplace tools. Requirements We seek a proactive individual with strong interpersonal skills, user-oriented approach, and ability to manage daily tasks effectively. Required qualifications: * Education in computer science, preferably Vocational Training (Intermediate or Advanced Level). * Minimum 1 year of experience—or relevant internships—in end-user technical support. * Knowledge of microcomputer systems, installation, and maintenance of equipment. * Familiarity with Office 365, Outlook, Teams, and OneDrive. * Experience or knowledge in resolving email-related incidents and digital signature issues. * Ability to accurately register and document incidents. * Autonomy, responsibility, and strong task management skills. * Valid driver’s license and personal vehicle to commute to the office. Preferred Qualifications * Experience in on-site support environments. * Knowledge of networks, peripherals, and workstation configuration. * Familiarity with ticketing tools. * Proactive attitude, eagerness to learn, and service orientation. * Permanent contract. * Urgent start. * Stable project within an established technology company. * Opportunity for professional learning and development in an IT environment. * Working hours Monday–Thursday: 8:30 AM–5:00 PM, including a 30-minute lunch break. * Fridays and summer schedule: 8:00 AM–3:00 PM. * On-site work at locations in Vitoria/Miñano. * Estimated salary: €20\.000 gross per year. We are seeking a junior candidate with solid technical foundations, a positive attitude, and genuine motivation to grow professionally in the field of IT support.