Reception and Customer Service

Description

Position Summary: Administrative and staff task management and coordination, reservation, invoice, and incident control in a hotel environment. Key Points: 1. Coordination and comprehensive management of reservations and staff. 2. Incident resolution and financial control of invoices. 3. Professional development and customer service. Task Description Preparation of departmental staff schedules Reservation control and management Incident management and resolution Revenue control and management Organization and coordination of front desk staff tasks Coordination with other departments regarding hotel management tasks Control of credits on issued invoices Control of invoices for received services Important Notes Customer service-specific training will be valued Knowledge and experience in hotel operations will be valued What We Expect From You? Organization and responsibility Neat and professional appearance Friendliness and courtesy Sympathy Ability to work under pressure Ability to withstand and manage complaints Common sense. Position Type: Full-time, Part-time, Permanent contract Benefits: * Support for professional development * Company phone Work Location: On-site employment