Hotel Receptionist

Description

Job Summary: Akla Hoteles is seeking an experienced receptionist to manage guest check-in, room coordination, service information provision, and billing operations in Cantabria. Key Highlights: 1. Key role in customer service and hotel coordination 2. Comprehensive management of front desk operations and rate administration 3. Opportunity for professional development at a hotel in Cantabria Akla Hoteles, located in Cantabria, is looking to hire a full-time receptionist with proven experience to help us grow and enhance our hotels. This position is for Akla Hotel Suites Valles Pasiegos. Candidates must demonstrate excellent customer interaction skills, analytical thinking, strong presence, seriousness, and responsibility. MAIN RESPONSIBILITIES Perform guest registration, assign rooms, and block reserved rooms. Monitor and communicate room status, type, and location, while participating in room coordination and maintenance. Provide guests with all requested information and services during their stay (including external services), in accordance with organizational guidelines. Report last-minute changes—such as room changes, stay extensions, or malfunctions—to relevant departments. Process guest billing, including services rendered by other departments and centralized through the front desk. Manage pricing plans for different seasons. Analyze market competition. Handle guest complaints and claims, escalating them to the Front Office Manager for resolution. Oversee daily work performance management and audits. Manage and review credit payments. Relevant front desk experience is mandatory. Tourism-related education required. Basic computer literacy. Required languages: Spanish, English. Availability to work rotating shifts (morning, afternoon, and night). If you meet these requirements, please submit your CV detailing your prior experience. Position Type: Full-time Position Type: Full-time Salary: €1,400.00–€1,700.00 per month Application Questions: * What is your level of English proficiency? * Where do you currently reside? Work Location: On-site employment