Summary: This role is a Program Manager – Soft Brands focusing on day-to-day management and coordination of soft brand partnerships within a technology company delivering PMS and payment solutions. Highlights: 1. Owns day-to-day program management for soft brand partnerships 2. Coordinates product enhancements and integrations for soft brands 3. Acts as central coordination point across multiple internal teams remote type Hybrid locations Madrid Office \- Spain time type Full time posted on Posted Yesterday job requisition id JR11140 About Planet Planet is a global technology company delivering next\-generation PMS and payments solutions purpose\-built for the hospitality industry. With a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full\-stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third\-party integrations — all from a single provider. Our platform is designed to eliminate operational friction, enhance the guest journey from booking to check\-out, and drive revenue growth and loyalty for hoteliers around the world. Headquartered in London with over 2,500 employees across six continents, Planet supports over 800,000 customers in more than 120 markets. Visit our webpage to get to know us better: https://www.weareplanet.com/hospitality Role overview: We are looking for a Program Manager – Soft Brands to take ownership of the day\-to\-day management and coordination of our soft brand partnerships. This role sits at the heart of how we support, scale, and evolve soft brands on our platform. You will manage ongoing brand operations, coordinate product enhancements and integrations, and ensure that soft brands are actively supported post\-signature — not treated as one\-off projects. You’ll work closely with Product, Sales, Delivery, Customer Success, Support, and Payments teams, acting as the operational glue that keeps soft brand programs moving forward in a structured and predictable way. This is not a sales role and not a product owner role — it’s a program and operations role focused on execution, coordination, and continuity. What You’ll Be Doing: Soft Brand Program Management* Act as the day\-to\-day program owner for assigned soft brand partnerships * Maintain oversight of live hotels, onboarding hotels, and upcoming pipeline per brand * Coordinate internal touchpoints to ensure brands are actively managed post\-go\-live Product \& Enhancement Tracking Own the tracking of product enhancements, integrations, and brand\-specific requirements Work with Product and Integrations teams to:* Validate requests * Track progress and dependencies * Communicate updates clearly to stakeholders * Ensure commitments made to soft brands are documented and followed through Pilot \& Rollout Coordination* Support pilots for new brands, modules, or integrations * Track pilot outcomes and adoption metrics * Coordinate transitions from pilot to wider rollout Cross\-Functional Coordination Act as a central coordination point between:* Product \& Engineering * Sales \& Account Management * Delivery \& Onboarding * Customer Success \& Support * Payments \& Commercial teams * Keep teams aligned on scope, timelines, ownership, and priorities Stakeholder Management* Support ongoing relationships with soft brand HQs and regional stakeholders * Prepare structured updates on progress, risks, and next steps * Help manage expectations and reduce reactive escalations Documentation \& Reporting* Maintain clear and up\-to\-date documentation (e.g. Confluence, trackers, program plans) * Provide regular program updates to leadership * Surface risks early and support mitigation planning What We’re Looking For Essential* 2–5 years’ experience in program management, project management, operations, or partner management * Experience working in SaaS, platform, or technology\-led environments * Strong organisational and stakeholder management skills * Comfortable working across multiple teams and priorities * Excellent written and verbal communication * Confident using tools such as Confluence, Jira (or similar), CRM systems, and spreadsheets Nice to Have* Hospitality or hotel technology experience * Exposure to PMS, integrations, or payments * Experience managing post\-contract partnerships or portfolios * Familiarity with pilots, rollouts, or multi\-property programs Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel\-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.