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Job Summary: We are seeking a receptionist to provide direct guest service, manage reservations, handle payments, and resolve incidents, ensuring a comfortable stay. Key Responsibilities: 1. Direct and personalized guest service 2. End-to-end reservation and billing management 3. Incident resolution to ensure customer satisfaction We are looking for a person to work as a receptionist in Cangas de Onís, Asturias. Your responsibilities will include direct guest service from arrival to departure. This involves warmly welcoming guests, addressing their questions, resolving any issues that may arise, and ensuring their stay is comfortable and pleasant. You will also manage reservations received by telephone, email, or the internet, keeping room availability up to date. In addition, you will process payments, prepare invoices, resolve discrepancies that may occur, and handle incidents and complaints. Prior experience in a similar role is preferred. A good command of English is essential, and knowledge of other languages is an advantage. The position offers an indefinite full-time employment contract with rotating shifts, and the gross monthly salary is 1800 euros.
