Change Manager

Description

Job Summary: We are seeking an experienced Change Manager with expertise in project management, ITIL methodologies, and ITSM tools to lead the review, assessment, approval, and implementation of changes across infrastructure. Key Highlights: 1. Leadership in change management and team coordination 2. Impact and risk analysis for continuous improvement 3. Active participation in the Change Advisory Board (CAB) **Company Description** Inetum is a European leader in digital services. The Inetum team—comprising 28\.000 consultants and specialists—works daily to deliver digital impact for enterprises, public-sector entities, and society at large. Inetum’s solutions aim to enhance client performance and innovation, as well as contribute to the common good. Present in 19 countries with an extensive network of locations, Inetum partners with leading software vendors to address digital transformation challenges with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated €2\.500 million in revenue in 2023\. Top Employer Europe 2024 **Job Description** Profile of a Change Manager with **Education and experience** in project management. Knowledge of ITIL methodologies, organizational change management, and collaborative ITSM tools. Leadership capabilities, effective communication, resilience, empathy, impact analysis, conflict mediation, time management, and influence skills. English language proficiency: advanced. **Requirements*** **Change Review and Registration:** + Review Requests for Change (RFCs). + Ensure all infrastructure modifications are properly recorded. * **Assessment and Planning:** + Analyze the impact, cost, resources, and risks associated with each change. + Develop or approve implementation, testing, rollback, and communication plans. * **Change Approval:** + Chair and coordinate meetings of the Change Advisory Board (CAB). + Prioritize, approve, or reject change requests based on business impact and objectives. * **Implementation Coordination:** + Ensure correct execution of changes, managing tasks and involved teams. + Oversee internal communications and notifications to affected users. * **Tracking, Review, and Closure:** + Monitor execution and outcomes of each change. + Coordinate post-implementation reviews to identify lessons learned. + Improve the change management process through metrics analysis and reporting. * **Documentation and Auditing:** + Maintain up-to-date documentation for each change—from request through closure and post-change evaluation. + Ensure regulatory compliance and alignment with industry best practices. **Additional Information** WHAT CAN WE OFFER YOU? * Competitive salary commensurate with your experience * Career development plan: we offer an attractive professional career path based on your experience and personal potential within a continuously evolving company with solid growth * Training plan in technological competencies aligned with project and client requirements * Flexible compensation: we offer a customizable compensation package—you can choose among various benefits and tailor their distribution yourself: health insurance, meal vouchers, childcare support, transport cards, etc. * Flexible working hours