Job Summary: We are seeking an Export Back Office professional to provide comprehensive management and monitoring of international customers, ensuring accurate order processing, customer satisfaction, and effective internal coordination. Key Highlights: 1. Comprehensive support in managing and monitoring international customers. 2. End-to-end order cycle management. 3. Internal coordination and support to the sales team. **We are looking for a person for the Export Back Office position in Amorebieta** **Job Mission** Provide comprehensive support in managing and monitoring international customers, ensuring accurate order processing, customer satisfaction, and efficient coordination with various internal departments. **Main Responsibilities** **1\. Customer Management and Support** * Address and respond to the needs of international customers, ensuring smooth and effective communication. * Manage customer relationships via email and telephone according to market/country. * Participate in the administrative handling of customer complaints. **2\. End-to-End Order Management** * Manage the complete order cycle: * + Receipt and review of terms (price, quantities, delivery times, etc.) + Entry into the system + Confirmation to the customer * Coordinate orders with internal departments (Planning, Production, Logistics). * Manage payment terms (letters of credit, collections, etc.). * Prepare associated documentation: invoices, packing lists, certificates of origin, etc. **3\. Internal Coordination and Sales Support** * Act as liaison with other departments to ensure information flow. * Provide support to the sales team (sending technical documentation, catalogs, etc.). * Track new product development projects. **4\. Logistics and Administrative Follow-up** * Monitor goods shipment to destination and manage incidents or delays. * Handle logistics and customs documentation. * Complete Intrastat declarations. Proficiency in English is desirable.