Job Summary: We are seeking a back-office professional with experience in customer service, incident management, commercial support, and customer portfolio retention. Key Highlights: 1. Stable project with professional development 2. End-to-end customer and sales opportunity management 3. Initial training and position in Bilbao We are looking for a candidate with back-office experience and administrative training to join a stable project in Bilbao. Responsibilities include customer service and incident management via both inbound and outbound calls, ensuring effective resolution. The role also involves supporting order processing and tracking, maintaining up-to-date databases, executing telephone-based commercial campaigns, and managing and retaining the customer portfolio while identifying additional sales opportunities. A permanent, full-time contract is offered, with working hours from Monday to Friday, 7:00 AM to 3:30 PM, including a lunch break. Salary is determined based on qualifications, plus a 10% commission linked to performance targets. Initial training takes place in Durango for several months, followed by relocation to Bilbao for the main role. At least two years of experience in commercial back-office, customer service, or telemarketing is required, along with B2-level Basque language proficiency, proficiency with management tools and telephone switchboards, assertive communication skills, and attention to detail. A degree in Administration or Administration and Finance is considered an advantage.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
