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Job Summary: Internship in data analysis and artificial intelligence to enhance customer experience in telecommunications, including mentoring and competency development. Key Highlights: 1. Participation in innovative projects with direct customer impact 2. Development of competencies in data analytics and applied AI 3. Specialized mentoring and continuous follow-up ORANGE ESPAGNE SAU **Zamudio** (Biscay) T/2026/49917 What does the company offer? * **1** internship position at ORANGE ESPAGNE SAU for **6 months**, starting in **October 2026** * Monthly gross stipend of **€500.00** * 5 hours per day with flexible working hours * Hybrid remote internship (semi-presential) * START Program * Internship center in Spain: Parque Tecnológico de Bizkaia Zamudio (Biscay) What profile is the company seeking? * **University undergraduate or master's student:** Bachelor’s degree in Artificial Intelligence, Statistics, or Mathematics * **Language skills:** English level C1. Competency Assessments As part of the selection process, you will be required to complete the following assessments: * English language test Proposed Training Plan **MasOrange** is Spain’s leading telecommunications operator, resulting from the integration of Orange España and MásMóvil. The group drives continuous improvement of customer experience through artificial intelligence, advanced analytics, and automation—optimizing customer service and loyalty processes. Its environment enables students to participate in innovative projects with direct impact on customers and operations. The internship will take place within the **Customer Operations** area, specifically in the Care & Loyalty B2C KRT team. This department focuses on enhancing customer service for the Euskaltel, R, and Telecable brands by leveraging artificial intelligence to analyze interactions across channels such as voice and WhatsApp, optimizing processes, and improving business metrics. **Training Objectives** This program will enable interns to develop competencies in data analytics applied to customer experience: * **Analysis of Customer Interactions:** Understand how contacts across service channels are analyzed to improve processes. * **Application of Artificial Intelligence:** Learn how to use AI tools to identify patterns and opportunities. * **Process Optimization:** Understand how to improve operational efficiency and service quality. * **Data Modeling:** Develop skills in building analytical models. * **Decision-Making:** Interpret results to support strategic decisions. **Mentoring and Follow-Up** The intern will be assigned a specialized mentor who will: * Define a training plan tailored to the intern’s profile. * Support the intern in data analysis and model development. * Conduct continuous progress monitoring. * Provide periodic feedback to strengthen competency development. **Candidate Profile** **Qualifications:** Bachelor’s degree in Engineering, Mathematics, Statistics, Artificial Intelligence, or related fields. **Competencies and Skills:** * Analytical ability and structured thinking. * Interest in artificial intelligence and customer experience. * Initiative and proactivity. * Teamwork capability. **Languages:** * English at upper-intermediate level. **Additional assets (positively valued):** * Knowledge of databases and query languages. * Experience in data processing and analysis. * Proficiency in data visualization tools. * Interest in artificial intelligence models. * Communication skills for presenting results. This internship offers hands-on experience in applying artificial intelligence to customer experience, enabling students to work with real-world data and contribute to operational process improvements. Throughout the program, participants will develop competencies in analytics, data modeling, and result interpretation—preparing them for future challenges in data science, customer experience, and digital transformation.
