Job Summary: Pacto is seeking an IT Support Technician to provide first-level technical support, coordinate remote support, and assist at the production plant. Key Highlights: 1. First-level technical support for users and equipment 2. Remote support coordination for the IT team 3. On-site IT support and execution of IT projects * PACTO ETT * Granollers (Barcelona) * * ### **Experience** At least 2 years of experience * ### **Salary** Compensation not specified * + ### **Area \- Position** **Technology and IT** - IT Support Technician + ### **Category or Level** Technician + - ### **Vacancies** 1 - ### **Applicants** 1 - * ### **Contract** Permanent Contract * ### **Working Hours** Full-time Continuous recruitment process. ### **Responsibilities** At Pacto, we specialize in human resources management, and our passion for talent acquisition never stops. Efficiency, flexibility, continuous improvement, and rigor define us. \#MemorableExperiencies A company dedicated to machining and precision turning of metal parts for the automotive industry seeks to hire an IT Support Technician to work on-site at its production plant in Granollers. Main Responsibilities: \- End-User Support: Provide first-level technical support for desktop computers, laptops, printers, and peripherals. Resolve Windows operating system and standard business application issues. \- Remote Support Coordination: Assist the central IT team in establishing and managing remote sessions. Configure folder sharing and manage user access permissions. \- On-Site IT Support: Provide support for computers connected to industrial machinery. Ensure proper connectivity between machines and network systems. \- Installation and Configuration: Install and configure new desktop computers, laptops, and printers. \- IT Asset and Inventory Management: Maintain an accurate inventory of IT assets (hardware and software). Coordinate with the procurement department regarding IT hardware requirements. \- Basic Network and Infrastructure Support: Troubleshoot LAN issues. Check physical network connections, patching, and cabling. \- Project Execution: Responsible for executing IT projects. ### **Requirements** \- Language Requirements: Fluent Spanish (C1 level or native) — mandatory. Fluent English (minimum B2 level) — mandatory. \- Minimum 2 years of experience in Level 1 technical support (Windows operating systems, Microsoft Office, and standard business applications). \- Basic networking knowledge (LAN, IP addresses, switching). \- Hardware troubleshooting skills. \- Basic knowledge of servers, firewalls, and network devices. \- Technical degree or university degree in IT, Computer Science, or related field. \- Experience in supporting IT environments in production plants or factories will be valued. If this profile matches your background and you wish to join a leading company in engineering and manufacturing of metal components, we look forward to receiving your application! We are an equal opportunity employer and do not discriminate based on gender, ethnicity, sexual orientation, functional diversity, age, or any other characteristic protected by law. This selection process is based on objective criteria of professionalism, merit, and capability. ### **Offered** Working Hours: Monday to Thursday, 8:00–13:00 and 14:00–17:00; Friday, 7:00–15:00. Contract: Direct employment with the company. Salary: Between 30\. 000€ \- 35\. 000€ gross per annum, depending on candidate’s qualifications and experience. Start Date: Immediate.