Job Summary: We are seeking a professional with experience in advanced user support and system and network administration, customer-oriented, to ensure the proper functioning of corporate systems and tools. Key Highlights: 1. Stable project in the Public Administration 2. Dynamic environment with challenging and motivating projects 3. Opportunities for continuous training and professional development We seek a **professional** with experience in **advanced user support**, system and network administration, customer orientation, and the ability to work in Microsoft and Cloud environments, ensuring the proper functioning of corporate systems and tools. #### **Main Responsibilities:** * Handle and resolve Level 2–3 user incidents, both by phone and in person. * Install, configure, and maintain equipment and systems. * Administer corporate networks and services. * Manage cloud-based services and collaboration tools. * Maintain up-to-date technical documentation and procedures. * Participate in system migration, implementation, and improvement projects. #### **Requirements:** * Hold an **Advanced Vocational Training (FP)** qualification in **Computer Science.** * Availability for **occasional national travel.** Relevant experience in: * User support and resolution of Level 2–3 incidents * Installation, configuration, and maintenance of **computer equipment and networks.** * Administration of **Active Directory**, network services (DNS, DHCP…), and device management via **Intune.** Knowledge of: * Microsoft systems and applications, including cloud service management (Office 365, Azure, AWS). * Desktop virtualization (Horizon) and virtualized environments (Hyper-V and VMware). * IP telephony and collaboration tools. #### **Desirable Qualifications:** * Knowledge of iOS systems and IBMi environments. * Experience with ITIL methodology. * Certification in Microsoft environments. * English language proficiency. #### **Personal Competencies:** * Customer orientation and strong communication skills. * Technical organization and communication. * Teamwork. * Responsibility and empathy. #### **What We Offer:** * A stable project with a Public Administration client. * A dynamic professional environment with diverse projects that challenge and motivate you. * Opportunities for continuous training and professional development. * A competitive salary package, work flexibility, and benefits tailored to your experience. * A team that values effective communication, innovation, and your growth within the company. If you want to join a team where **your talent matters, your ideas count, and your professional development is a top priority**, please send your CV and cover letter highlighting your projects and certifications.