IT Service Manager

Description

Job Summary: We are seeking a Service Manager to lead IT services and projects in the Public Administration sector, managing operations, economics, and developing client relationships at Nunsys Group. Key Highlights: 1. Lead IT services with real impact on the customer. 2. A role with a high level of responsibility, autonomy, and visibility. 3. A career development and professional growth plan with continuous training. DESCRIPTION Are you motivated to lead IT services with real impact on the customer, combining operational management, economic insight, and business development? At Nunsys Group, we are looking to hire a **Service Manager** for a strategic project within the Public Administration sector, where you will lead teams and ensure excellence in the delivery of technological services. **WHO ARE WE?** At **Nunsys Group**, we are one of Spain’s leading technology groups, with over 3\.000 professionals and nationwide presence. We drive digital transformation for enterprises and public administrations through innovative projects delivering tangible impact, working across key areas such as **Cloud, Cybersecurity, Data & AI, Development, and Managed Services**. **THE PROJECT** You will join as the service lead for one of our Public Administration clients, overseeing IT service operations and associated projects. This is a pivotal position involving direct client interaction, where you will combine: * Service management (SLAs, incidents, operations). * Project management. * Economic control. * Client relationship development and identification of new opportunities. A role with **a high level of responsibility, autonomy, and visibility**, ideal for professionals with a holistic service-oriented perspective. **WHAT WILL YOU DO IN THIS POSITION?** You will hold a cross-functional role with direct impact on service quality and account performance: **Service Management** * Monitor SLA compliance (response times, availability, resolution). * Coordinate teams and resources (shifts, vacations, coverage). * Act as escalation point for critical incidents. * Lead operational and review committees with the client. **Project Management** * Plan milestones, timelines, and deliverables. * Identify risks and define contingency plans. * Control project scope. * Coordinate technical teams and stakeholders. **Economic Management** * Monitor budgets, costs, and profitability. * Track effort deviations. * Manage billing and monthly closings. * Prepare financial forecasts (forecasting). **WHAT ARE WE LOOKING FOR?** * Degree in **Computer Engineering or Telecommunications Engineering.** * Minimum **3 years** of experience in IT service and/or project management. * Knowledge in: * Systems and communications. * Service and project management. * Advanced level of **English.** * Ability to work with clients and manage teams. **Key Competencies:** * Customer- and results-oriented mindset. * Analytical and organizational capability. * Proactivity and continuous improvement. * Approachable interpersonal style with both technical staff and clients. **PREFERRED QUALIFICATIONS** * Familiarity with **ITIL.** * Prior experience in similar environments or within the Public Administration sector. **WHAT CAN YOU EXPECT AT NUNSYS GROUP?** * Permanent contract on a stable project. * A professional environment delivering high-impact projects. * A career development and professional growth plan. * Continuous training and certifications. * Social benefits and flexible compensation. * Health insurance and wellness program. * Work tools (laptop, mobile phone, etc.). **ARE YOU INTERESTED?** If you seek a role where you can **lead services, engage closely with clients, and make a tangible impact on operations**, this project is for you. Apply now and take the next step in your career within a solid and growing technology environment