Support Technician - Logistics Systems, Bizkaia

Description

Job Summary: We are seeking a Support Technician to respond to and resolve technical incidents in software and hardware installations, as well as carry out preventive maintenance of systems. Key Responsibilities: 1. Respond to and resolve technical incidents in existing installations. 2. Carry out routine preventive maintenance of systems. 3. Extensive professional development with progressive assumption of new responsibilities. Support Technician \- Logistics Systems \- CBL is a software development and customization company specializing in access control, parking, and stay management systems for the complex heavy-vehicle environment. We collaborate with some of the leading players in the logistics transport sector to design, install, and maintain sophisticated solutions integrating custom software and specialized hardware—adaptable and integrable with any type of system and use case. Our installations cover the entire freight transportation chain across Spain and Europe: from port logistics facilities to supply centers, including intermediate parking areas along major distribution routes. We are looking for a Support Technician to join our support and maintenance team. **Your responsibilities will include:** Responding to and resolving technical incidents in existing installations—both at the software level (in-house and integrated systems) and hardware level—via helpdesk and ticketing systems. Independently carrying out routine preventive maintenance of systems in existing installations. Collaborating with the technical team on escalation and resolution of complex incidents. Depending on individual performance, the role may progress to a second phase with additional responsibilities: Traveling to installations for autonomous repairs and maintenance. Participating in process and solution improvement initiatives. Supporting the development team in designing, building, and adapting software for new installations. Possible involvement in the installation of new systems. Higher vocational training (advanced level) in computer science, systems, or related field. Programming knowledge, especially Java. Knowledge of system architecture. Proficiency in Windows and Microsoft Office. Valid Class B driver’s license (personal vehicle not required). Prior work experience (professional stability and maturity valued). Availability for occasional coverage on regional holidays. Willingness to travel (up to 20 days per year). Knowledge and experience in Python, Power BI, Front\-End. Experience in technical support or customer service. Experience with ticketing systems such as Freshdesk. **Hardware experience:** system assembly, component installation, optical fiber splicing, etc. ¿ ? Permanent contract with competitive salary, determined according to candidate’s skills and experience, within a dynamic, established, and growing company. Full-time, on-site position (hybrid format evaluation possible starting month 6 based on performance). Workload calibrated to allow balanced management of tickets and preventive maintenance tasks. Working hours Monday to Friday (schedule to be agreed upon with the team). Necessary work equipment provided (laptop, mobile phone, occasional access to company vehicle if client site visits are required, etc.). Specialized training on our proprietary systems and software. Opportunity for extensive professional development with progressive assumption of new functions and responsibilities. Windows, Office, helpdesk