**Join our team as a Customer Relationship Assistant!** If you are passionate about customer interaction and feel comfortable working with digital tools, this is the place for you! We are looking for the ideal candidate to join Leroy Merlin’s customer service team, ensuring every purchase concludes with an outstanding experience. You will be the customer’s main point of contact. Your role is to ensure that our customers’ visit and purchase closure is simple, agile, and personable. **What will you do on a daily basis?** * Customer experience management: You will handle payments at the checkout or via any available payment method. You will also process complementary services such as financing or benefits offered by the Leroy Merlin Club, including promoting our loyalty card. * Accompaniment and resolution: You will manage returns or complaints, always adopting a constructive and solution-oriented attitude. You will instill confidence and security in customers by advising them to find the product that fully meets their needs. * Omnichannel management: You will handle inquiries regarding orders placed both in-store and online. * Process assurance: You will ensure all internal procedures are rigorously followed, constantly seeking the right balance between strict compliance and optimal customer experience. **What we need from you** * Customer orientation and empathy: The customer is your top priority. You enjoy helping and connecting with their needs, and you foster synergy with your colleagues. * Problem-solving ability and autonomy: You are proactive—you anticipate issues and seek solutions whenever unexpected situations arise. * Digital agility: You learn quickly how to use digital tools. You assist our customers in interacting with our app and manage digital payments and online orders. * Emotional control: You remain calm and smile—even during peak hours or in conflict situations. Loyalty builder: Your interaction goes beyond a one-time purchase. Your advice is key to building lasting customer relationships. You possess strong communication skills to achieve this. **What we offer** **Our Purpose** At Leroy Merlin, we have a purpose that gives meaning to who we are and everything we do—a guiding principle representing our commitment to you and to the planet. Everything we offer aims to inspire your motivation to create better living environments. Because we are certain of one thing: if we set our minds to it, changing the world is within our hands—and yours. Social action is one of Leroy Merlin Spain’s fundamental pillars—adding value not only to our company but also to the community. Through various initiatives—including renovation and adaptation projects, donations, solidarity products, corporate volunteering, and our "Dignified Homes" Grant Program—we contribute to building a better world and society. **Benefit! As a Leroy Merlin employee** As a Leroy Merlin Spain collaborator, you have access to over 70 benefits and/or advantages, categorized into six groups—designed to provide you with the best possible experience as part of this great team. You will also benefit from Leroy Merlin’s Flexible Compensation and Benefits Policy, including opportunities to become a company shareholder, health insurance, nursery assistance, meal vouchers, and various discounts with major commercial partners, among others. You will receive a fixed salary plus participation in company results and profits. **Grow with us!** Train and develop yourself within a multinational company! You’ll find an excellent work environment and enjoy autonomy to make decisions and take action, participating in decision-making processes and cross-functional projects. **A place for everyone** Diversity Management is a cornerstone of our corporate philosophy. This commitment is formalized in our Diversity Charter—a code of commitment promoted by the Foundation for Diversity and supported by Spain’s Ministry of Health, Social Policy and Equality. With this, we reaffirm our commitment to respecting the right to inclusion for all people and recognize the benefits brought by cultural, demographic, and social diversity. Leroy Merlin España, S.L.U. declares its commitment to establishing and developing policies that integrate gender equality without any form of discrimination, as well as promoting and supporting measures to achieve effective equality within our organization. We uphold the principle of equality between women and men across all areas where our activities take place and within the framework of our Organization’s social responsibility. If you want to pursue the work you love, our door is open to you. Here, we do not recognize barriers. **YOUR TALENT HAS NO LIMITS** If you would like more information about our Purpose, values, initiatives, and current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
