Gaming Hall Operator

Description

Job Summary: We are seeking a responsible, customer-oriented professional to manage and supervise our gaming hall, ensuring regulatory compliance and an excellent customer experience. Key Highlights: 1. Professional and approachable customer service in the gaming hall. 2. Indefinite-term contract and opportunities for internal growth. 3. Initial and ongoing training in a professional environment. We seek a responsible, customer-oriented individual to manage customer service and ensure the proper operation of our gaming hall, guaranteeing regulatory compliance and an excellent experience for our customers. **Main Responsibilities** * Customer service in the gaming hall, resolving inquiries with professional and approachable conduct. * Access control and verification of legal requirements (age, identification, capacity). * Basic supervision of gaming machines and reporting of incidents. * Cash handling: collections, change issuance, and cash control. * Monitoring compliance with regulations and responding to incidents. * Support during opening, closing, and maintaining order on the premises. **Requirements** * Experience in customer service (experience in gaming, hospitality, or retail is desirable). * Strong communication skills and ability to manage conflicts. * Basic cash-handling and computer skills. * Availability for rotating shifts (including weekends). **Preferred Qualifications** * Training in customer service. * Observational skills and ability to detect risky behavior. * Teamwork and proactivity. **We Offer** * Indefinite-term contract and competitive salary. * Initial and ongoing training. * A professional environment focused on safety. * Opportunities for internal growth.