We are a growing group of hostels and are looking to hire a Director for our hostel in Barcelona. We are a family-run and close-knit company, so we are seeking someone who can convey our identity and The Loft House's vision of offering high-quality accommodation at reasonable prices with a unique guest experience. We are looking for a versatile candidate as this role will involve comprehensive management responsibilities for the hostel. OBJECTIVE: Work with operations management to direct, supervise, and plan all services, staff, and facilities. Collaborate with the revenue department to optimize pricing and room availability based on demand, events, etc. Work with the housekeeping department to ensure compliance with the company's cleanliness standards. Collaborate with the community manager to direct, supervise, and plan activities and event schedules. EDUCATION REQUIREMENTS · Bachelor’s degree in Tourism, Business Administration, or related fields · Master’s degree in Management, Business Administration, or related fields · Professional proficiency with office software tools (Word, Excel, PowerPoint) · Required: fluency in the following languages: Spanish and English. Additional languages are a plus. · PREFERRED QUALIFICATIONS: Knowledge of PMS Mews RESPONSIBILITIES: · Planning: Establish staffing, service, and activity schedules. Responsible for organizing and supervising smooth hostel operations while meeting our quality standards. · Monitor performance against budget and qualitative objectives. · Provide information and advice regarding all hostel services. · Guest customer service. · Ensure adequate infrastructure and its proper use. · Evaluate service quality and guest satisfaction levels. · Legal compliance: responsible for updating official center documentation, complying with legal requirements set by each Autonomous Community, and ensuring adherence to conduct rules. COMPETENCIES · Manage extranets across various sales channels and our destination website. · Respond to guest reviews and perform follow-up. · Coordinate general reception and cleaning schedules. · Ensure compliance with daily procedures and tasks by all team members. · Guarantee excellent customer service from all staff. · Manage and resolve potential guest complaints during their stay. · Strong written and verbal communication skills. · Conflict resolution ability. · Agility in decision-making. · Team management / Leadership. · Analytical skills. · Attention to detail. · Empathy. · EXPERIENCE Minimum 4\-5 years of experience in a similar position. Experience in hostels is valued. * Staff under supervision: 9 \- 12 * Number of vacancies: 1 * Salary: 2\.500 gross/month \+ Bonus Position type: Full-time, Permanent contract Salary: 2\.500,00€ per month Education: * Bachelor's Degree (Required) Experience: * Hospitality Management: 4 years (Desirable) Language: * Spanish (Required) * English (Required) Job Location: On-site