Job Summary: This role provides IS & Operations project support, managing tickets, training users, and participating in development and change request projects for Saica Group. Key Responsibilities: 1. Support for the entire group, primarily in the Pack area 2. Ticket management in accordance with SLAs 3. Participation in development projects and management of Change Requests (RFC) **At Saica Group**, we offer sustainable paper solutions for the manufacturing of corrugated cardboard and packaging, promoting circularity in waste management. We are one of the leading companies in Europe in the production of recycled paper for corrugated cardboard, with an annual production capacity of approximately 4 million tons of this material. With more than 12,000 employees and a presence in Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, the United States, and Poland, Saica Group operates through four business lines: production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), production of corrugated cardboard packaging (Saica Pack), and flexible packaging (Saica Flex). **Job:** IS \& Operations Project Support **Job Description:** **TASKS AND RESPONSIBILITIES:** * Based in Madrid, providing support to the entire group, primarily in the Pack area, with frequent travel for ERP implementations and support * Ticket management in accordance with SLAs, resolving at L2 level or escalating to other department members when necessary * User training and communication regarding system changes * Participation in development projects and Change Request (RFC) management, in close collaboration with users and corporate departments * Possibility of participation in the 24x7 on-call team **Work Experience:** IT Support **Education:** Bachelor’s Degree: Engineering (mandatory) **Worker Type:** Regular **Why choose Us** By joining the Saica Group, you're choosing more than a job – you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world. *Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life.* *All CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing.*