Job Summary: This role is responsible for providing technical support to customers in the labor area, managing inquiries and resolving incidents related to labor management software. Key Responsibilities: 1. Customer support in the labor area 2. Resolution of inquiries and incident reporting 3. Interpretation of labor regulations and payroll support Cegid is the European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and corporate sectors. In today’s rapidly evolving world, Cegid and its **5,000 employees** make it possible to help our 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do — for our customers. Thanks to this, we can confidently state that every day we work to shape their future, ours, and that of our customers’ industries — a future we have been defining for years alongside our employees, inventing solutions that transform how people work, enabling sustainable performance. Our offices are located in **Santander.** **What are your main objectives as a Labor Technical Support Agent?** You will be responsible for customer support services in the labor area. As a Technical Support Agent, you will: * **Customer support**: This function involves communicating effectively with users to understand and resolve their issues or questions regarding labor management software. * **Resolution of advisors’ inquiries**: You are expected to assist labor advisors with specific queries, providing accurate information and guidance in the labor domain. * **Incident and error reporting**: It is essential to document and report problems to improve labor management software. This requires an observant and analytical individual. * Interpretation and implementation of collective bargaining agreements: Understanding labor legislation is required to correctly implement such agreements within the management software. * **Payroll support**: Assistance in creating payrolls using the company’s software, requiring knowledge of labor legislation. * **Management of labor procedures**: Facilitating and guiding users in utilizing the tool for managing various labor processes. * **University degree** in Labor Relations or equivalent is essential to understand the technical and legal aspects of the role and/or vocational training (FP) in Administration and Finance. * **Payroll preparation**: Experience in preparing payrolls is crucial, as it is one of the primary responsibilities. * **Experience in advisory firms**: Prior experience working in labor advisory firms or similar roles provides the necessary practical expertise. * **Customer support**: Previous experience in customer support is fundamental, as interaction with users is a constant part of the job. Beyond business skills, we seek talented professionals eager to demonstrate and explore their potential by opening opportunities with us. It is your curiosity, teamwork spirit, and commitment that will make the difference. Our Commitment At Cegid, the **diversity of our talent** is a valuable asset we cherish, recruiting based on **skills** and **potential** to learn and grow with us. We offer a professional environment where each person can fully develop and express their uniqueness in a free and safe setting. Our commitment rests on **three fundamental pillars**: gender **equality**, inclusion of people with disabilities, and representation of **all forms of diversity**. Our Benefits \> Job stability \> Attractive **salary plan** \> Smart Work modality: **Flexibility** in working hours and option to work remotely \> Support for balancing personal and professional life \> Opportunity for growth within a multinational company offering an excellent **work environment** \> Tailored career path and **training** aligned with your profile and professional development \> Summer reduced working hours \> Diverse workplace: We champion diversity, **equality, and inclusion** \> **Referral** Program \> **Internal mobility** \> Other social benefits