Job Summary: We are seeking a Customer Service Agent to provide assistance and support to customers, efficiently resolve inquiries, and maintain high satisfaction. Key Responsibilities: 1. Multichannel customer assistance and support 2. Efficient resolution of inquiries and issues 3. Interdepartmental collaboration for rapid solutions Company located in Mataró near CUSTOMER SERVICE AGENT Permanent contract. Full-time position. Working hours from Monday to Thursday 8:00–17:00 and Friday 08:00–15:00. Monthly salary of €2000 gross / 14 payments. Spanish and Portuguese are mandatory; English is an asset. - Provide customer assistance and support through multiple channels (telephone, email, online chat). - Resolve inquiries and issues efficiently, professionally, and solution-oriented. - Maintain a high level of satisfaction through clear, empathetic, and effective communication. - Record and manage incidents and requests in the CRM system. - Collaborate with other departments to ensure rapid and effective resolution. - Provide accurate information about products and services. - Identify opportunities for improvement in customer service processes and propose innovative solutions * Spanish (Intermediate spoken, Intermediate written) * English (Intermediate spoken, Intermediate written) * Portuguese (Intermediate spoken, Intermediate written) * Competencies / Knowledge: - Customer orientation: Focus on exceeding expectations and generating positive experiences. - Teamwork: Active collaboration with colleagues and other departments. - Time management: Ability to handle multiple tasks and priorities efficiently. - Advanced knowledge of MS Office (preferably Excel). - Experience with ERP / Salesforce systems - SAP (mandatory requirement). * Permanent employment contract * Full-time position * Gross monthly salary €2000 * Additional information: Working hours from Monday to Thursday 8:00–17:00 and Friday 08:00–15:00.