Control Center Agent (with Portuguese)

Description

Job Summary: The Control Center Agent serves customers (off-street, eVolve, and on-street), resolving problems and incidents using control systems. Key Highlights: 1. Customer service and incident resolution 2. Use of control systems and specialized software 3. Opportunity within a company undergoing digital and cultural transformation At Telpark, what drives and inspires us is talent. The Control Center Agent focuses on serving our customers (primarily off-street, but also eVolve and on-street). The primary channel for customer service is the parking facility intercom system; however, agents also handle phone calls (from parking facilities, eVolve contracts, and certain on-street contracts requiring 24-hour support). A Control Center Agent is capable of resolving major problems and incidents using the required control systems and software. * Full-time contract * Rotating shifts * Portuguese language proficiency (B1) If you wish to join a growing company currently undergoing digital and cultural transformation, now is your moment.