Job Summary: We are seeking a customer service professional to assist with invoice management, reservations, and incident handling, ensuring an unforgettable customer experience. Key Highlights: 1. End-to-end customer experience management and incident resolution. 2. Support in invoice processing and reservation management. 3. Coordination with external suppliers and report submission. At Líbere Hospitality, our vision is to provide Europe’s leading alternative to traditional hotels, focusing on alternative accommodations with a strong emphasis on Technology, Design, and Experience. Customers sit at the heart of all operations. Working from the same building, we bear the responsibility of delivering an unforgettable experience. A satisfied customer will surely return! **Responsibilities**: * Assist in invoice processing * Manage and resolve incidents related to invoices and payments from customers and TTOOs/OTAs * Manage reservations and resolve incidents (e.g., relocations) * Handle complaints via phone and email * Submit reports to local authorities (e.g., entry forms and statistical reports) * Manage additional services and coordinate with external suppliers **Requirements**: * Minimum 2 years’ prior experience in a call center or customer service role. * English proficiency is mandatory. * A third language (Italian, French, Portuguese) is desirable. * Familiarity with computer systems. * Strong communication skills.