Night Bellhops

Description

Position Summary: Responsible for customer service, luggage assistance, and personalized services, ensuring quality and efficiency at a hotel in Madrid. Key Points: 1. Customer service and personalized services. 2. Collaboration at reception and concierge. 3. Ensuring maximum customer satisfaction. Posted on: 11 Feb 2026 Category: Hotels Brand: Only YOU Hotels City: Madrid Department: Reception/Guest Service/Concierge Contract Type: Permanent **Night Bellhops** ==================== **Position Mission** --------------------- Responsible for customer service from guest arrival at the hotel to departure, assisting with luggage, baggage, personal belongings, or other personalized services (taxis, transfers, etc.), carrying out all actions in accordance with established quality and efficiency guidelines. Hierarchical Reporting: Head of Reception Functional Reporting: Head of Reception**Profile Requirements** ------------------------- Education / Qualifications (specify legal requirements for the position): Bachelor’s Degree Prior Experience and Knowledge: 1 year of experience Customer service High-level English proficiency and a third language Driver’s License B1 Other desirable (non-mandatory) requirements: Bachelor’s Degree in Tourism Key Competencies (per our competency dictionary): Commitment to PHG and alignment with its corporate culture Adaptability to change Customer orientation through excellence Teamwork and cooperation Continuous learning Results-/objective-oriented Initiative to assume commitments, make decisions, and solve problems Commercial orientation**Main Functions and Responsibilities** --------------------------------------------- Assist with tasks inherent to reception and concierge operations, as well as monitoring hotel facilities, equipment, and materials. \- Manage, store, and transport guest luggage within hotel premises or to hotel entrances. \- Carry out simple errands and assignments both inside and outside the hotel, as requested by superiors. \- Collaborate in maintaining order and cleanliness in reception and concierge areas. \- Report incidents and updates within the area of responsibility to the reception department. \- Monitor main entrance and exit of objects, goods, suppliers, and staff. \- Drive and park guests’ vehicles upon their request. \- Provide qualified, proactive, and responsible assistance and information to guests. \- Inform the Head of Reception about work progress during the shift and any incidents. \- Handle guest complaints and claims, resolving them promptly. \- Perform assigned tasks promptly, diligently, and safely. \- Familiarity with the Integrated Policy on Quality, Environment, and Prevention. \- Ensure maximum guest satisfaction throughout their stay. \- Knowledge of hotel facilities and destination. \- Keep management informed of incidents and updates. \- Know and comply with internal regulations, and in all cases act in accordance with instructions received from superiors and professional expertise. \- Knowledge of applicable hygiene and health regulations for the department and relevant HACCP prerequisites. \- Any other duties assigned by the hierarchical supervisor. \- Relay rules and instructions issued by the hierarchical supervisor. \- Collaborate with management and other departments. \- Identify and report risks associated with tasks performed within one’s area of competence and responsibility. \- Correctly use, maintain, and preserve personal protective equipment (PPE) and safety equipment provided by the company. All selection processes conducted by PALLADIUM HOTEL GROUP comply with current data protection legislation. Your personal data will be processed effectively, proportionally, and responsibly, strictly adhering to Regulation (EU) 679/2016 General Data Protection Regulation (“GDPR”) and all other applicable legislation. By applying to this vacancy, you acknowledge and consent to the processing of the personal data you have voluntarily provided via this platform. PALLADIUM GESTIÓN S.L.U., as data controller, will process your data to manage your application and enable your participation in recruitment processes across any company within PALLADIUM HOTEL GROUP, for pre-contractual measures or the intention to enter into an employment contract. As this job opening may be located at any PALLADIUM HOTEL GROUP hotel, your personal data may be shared with the hotel’s owner company where the vacancy is posted, and, where applicable, subject to international data transfer. You may consult the extended information regarding the processing of your data, including how to exercise your rights of access, rectification, erasure, restriction, objection, and data portability, in the Palladium Talent Privacy Policy.