Summary: Join a high-performing account management team, sourcing accommodation for global brands and providing exceptional, end-to-end service by building strong customer and partner relationships. Highlights: 1. Source and secure accommodation for world's most recognisable brands 2. Provide personalised, bespoke service to every customer 3. Build strong relationships and foster genuine connections As a member of our high\-performing and energetic account management team, you’ll be instrumental in sourcing and securing accommodation for some of the world’s most recognisable brands — from global financial institutions to top\-tier TV and film production companies. You'll ensure every client receives exceptional, end\-to\-end service that exceeds expectations. The success and growth of our account management team is built on strong relationships. A key part of this role is developing rapport with customers and property partners alike. We prioritise phone communication above all other forms to foster genuine connections. The perfect candidate will: * Provide a personalised, bespoke service to every customer, understanding their requirements and sourcing accommodation that match their needs * Leverage key relationships to negotiate the best possible outcomes for customers * Approach every enquiry with warmth, empathy, and enthusiasm, ensuring customers feel valued * Go above and beyond to create exceptional experiences—every enquiry deserves the same energy and attention to detail * Handle new opportunities via phone and email, managing reservations efficiently * Be a reliable point of contact before, during, and after a customer’s stay * Accurately log enquiries into the system in real time * Follow up on all enquiries to maintain strong client relationships. * Keep operations running smoothly by meeting SLAs and deadlines * Be proactive in identifying new clients and business opportunities * Deliver the highest level of customer service, keeping clients always informed * Build product knowledge by attending familiarisation (FAM) trips, apartment viewings, and partner presentations * Embrace teamwork—support and collaborate with colleagues to achieve shared goals * Manage time efficiently and maintain accurate records * Track and manage client payments as they become due * Work closely with your manager to resolve any issues quickly and effectively * Share your skills and expertise by assisting other departments with projects when needed Requirements: Experience: * Outstanding customer service * Administration skills * Travel/hospitality or relocation knowledge (desirable but not essential) Skills: * Great communication skills * Excellent verbal \& written English * Organised with attention to detail * Enthusiastic * Reliable * Good numeracy skills Job Type: Full\-time Pay: Up to 25,500\.00€ per year Work Location: In person