Front Desk and Customer Service

Description

Job Summary: Comprehensive management of departmental operations, including reservation control, incident resolution, staff coordination, and financial control. Key Responsibilities: 1. Manages and coordinates departmental staff and daily operations. 2. Requires ability to resolve incidents and work under pressure. 3. Customer friendliness, sympathy, and excellent customer service are valued. Task Description Scheduling departmental staff shifts Reservation control and management Incident management and resolution Revenue control and management Organizing and coordinating front desk staff tasks Coordinating departmental management tasks with other hotel departments Monitoring credits on issued invoices Monitoring invoices for received services Important Notes Specific customer service training is preferred Basic knowledge and experience in hotel operations are preferred What We Expect From You? Organization and responsibility Neat and professional appearance Friendliness and courtesy Sympathy Ability to work under pressure Ability to handle and manage complaints Common sense Benefits: * Social events every Friday * Free parking * Retirement plan Work Location: On-site employment