Client Success Manager - Trivium Group

Description

*Remote \| Full\-Time \| Amazon Growth Agency* *This is not a check\-in\-with\-clients\-once\-a\-week seat.* Trivium Group is an Inc. 5000\-ranked, Clutch Award\-winning Amazon growth agency. We manage millions in ad spend and help brands scale profitably on the world’s most competitive marketplace. Our CSMs don’t manage accounts — they own outcomes. We’re hiring a Client Success Manager who moves fast, thinks in data, sweats the details, and treats every client like their own business. **Requirements** **What You’ll Actually Do** **Own 20–40 client accounts end\-to\-end** * You are the single point of accountability for client results and retention * Run onboarding, set strategy, deliver results, retain the account — the full lifecycle * 2\-hour response time during business hours, no exception **Drive results, not reports** * Analyze brands' performance and profitability weekly * Diagnose problems before the client notices them * Translate numbers into clear, confident client communication **Execute with precision** * Build and follow structured processes for every account (audits, keyword research, campaign architecture, optimization cycles) * Log every change. Document every decision. Nothing slips through the cracks. * Coordinate with PPC strategists daily — you own the relationship, they own execution, and both of you own the result * Flag and escalate within hours, not days **Operate at Trivium’s pace** * We don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose. * When something breaks, you fix it the same day or escalate by EOD * You’ll manage 1,000\+ Slack messages a day with structure and discipline — unread \= your to\-do list * If performance is flat for 3 weeks, you’re already pitching the strategic pivot **Who This Is For** * 3\+ years of CSM or account management experience at a digital/e\-commerce agency (Amazon agency experience is a major plus) * You’ve managed 20\+ client accounts simultaneously and didn’t drop the ball * You’re analytical — you think in ACOS, TACOS, sessions, conversion rate, and margin * You’re fast — you hate waiting, you hate bottlenecks, you move things forward * You’re detailed — your reports don’t have typos, your data is always current, your processes are documented * You communicate with clarity and confidence — clients trust you because you know what you’re talking about * You take ownership — you don’t say “that’s not my job” * Fluent English (written and spoken — advanced level required) Who This Is **NOT** For * You prefer a predictable, low\-pressure environment * You need to be told what to do every day * You think “good enough” is good enough * You avoid difficult conversations with clients * You’re not comfortable making decisions with imperfect data **Benefits** **Compensation \& Benefits** * $3,000–$5,000/month (based on experience and location) * 100% Remote * 25 PTO days \+ 9 paid holidays * Professional development \+ direct mentorship from leadership * Join an 80\+ person agency ranked Inc. 5000 \#170, managing $24M\+ in Amazon ad spend **The Tools You’ll Use** Slack, Amazon Seller Central, Amazon Advertising Console, Helium 10, Jungle Scout, DataDive, My Real Profit, Adlabs, HubSpot, Fathom, ClickUp, and AI\-powered internal tools (including our proprietary AI ops agent). **How to Stand Out** In your interview, tell us about a time you saved a client who was about to churn. What did you see? What did you do? What happened? We want specifics, not buzzwords.