Customer Relations Coordinator LEROY MERLIN COCENTAINA

Description

Job Summary: The Store Customer Relations Coordinator ensures an excellent customer experience before, during, and after the customer’s visit to the store, coordinating the team and proposing action plans. Key Highlights: 1. Guarantees an exceptional customer experience. 2. Coordinates the Customer Relations team. 3. Proposes action plans based on customer needs. **Responsibilities and Mission** The **Store Customer Relations Coordinator** is responsible for ensuring the best possible customer experience before, during, and after the customer’s in-store visit—including at checkout—and across all existing communication channels—by leveraging knowledge of, and providing access to, a comprehensive portfolio of high-level, personalized services defined by the Services Directorate. Knows the data for each service and promotes its use, with performance objectives set according to the action plan established by the Customer Relations Leader (CRL). Maintains continuous contact with customers, enabling identification of key improvement areas. In coordination with the CRL, proposes action plans to the rest of the store team. Plans and organizes the daily activities of the Customer Relations team according to store operational needs and customer flow. Promotes various in-store payment services to enhance customer autonomy—aligned with corporate strategy—and ensures swift customer payment processing. **Main Functions** * Coordinates the team to guarantee an excellent welcome (welcoming) to customers upon entering the store through initial contact, thereby ensuring an excellent customer experience. * Listens to customer needs using available tools at any given time—such as NPS, GMB, and RCO—and, in coordination with the CRL, proposes action plans to address identified needs. * Supports the CRL in organizing the team to conduct regular exit surveys without purchase—and, where feasible, provides real-time solutions to customers. * Assists the CRL in tracking action plans derived from exit surveys without purchase. **Demonstrable Requirements** * Minimum of two years’ prior professional experience is required. * Proficiency in office productivity tools. **A Place for Everyone** Diversity Management is a core pillar of our corporate philosophy. As such, it is included in our Diversity Charter—a commitment code promoted by the Foundation for Diversity and supported by the Ministry of Health, Social Policy and Equality. Through this, we reaffirm our commitment to respecting the right to inclusion of all individuals and recognize the benefits brought by cultural, demographic, and social diversity. **YOUR TALENT HAS NO LIMITS** If you would like to learn more about our Purpose, values, initiatives, and current job openings, please visit our Corporate Employment Website: Leroy Merlin Spain. **CHANGING OUR WORLD IS IN OUR HANDS!**