Wholesale Customer Experience Specialist

Description

At HOFF, we have spent over nine years reinventing the world of sneakers, combining design, creativity, and versatility to create products that accompany people in every moment of their day. If you are passionate about delivering excellent service, enjoy working in an international environment, and want to be part of a brand in constant growth, we want to meet you! **Ready to walk with us?** As a **Wholesale Customer Experience Specialist**, you will be the primary point of contact for our wholesale customers, ensuring an outstanding experience throughout the entire order lifecycle. You will work cross-functionally with internal teams to guarantee agile, efficient, and customer-centric order management, contributing to building strong and lasting relationships with our international partners. **What will your responsibilities be?:** * Manage daily relationships with wholesale customers (across different markets), delivering close, responsive, and high-quality service. * Support customers with inquiries regarding orders, deliveries, products, and after-sales service. * Coordinate with wholesale, planning, logistics, and finance teams to ensure accurate order management. * Track orders from receipt through delivery, proactively anticipating and resolving potential issues. * Handle complaints and incidents, ensuring effective resolution within established timeframes. * Maintain up-to-date customer and order information in internal systems. * Collect customer feedback and share improvement opportunities with relevant teams. * Build trust-based relationships with our customers, representing HOFF’s values and service in every interaction. **What qualifications do you need?:** * Prior experience in Customer Experience, Customer Service, or Sales Support, preferably in a wholesale environment. * Experience in fashion, footwear, or lifestyle sectors is a plus. * Customer orientation and excellent communication skills. * An organized, solution-oriented individual capable of managing multiple priorities in a dynamic environment. * A proactive attitude, attention to detail, and ability to work collaboratively. * **Advanced English proficiency (minimum C1\)**, **both oral and written**. Additional languages are valued. * Proficient use of Microsoft Office; experience with ERP or CRM systems is a plus. **Location**. This position is based at our offices in Alicante and requires frequent interaction with international teams and customers. If you enjoy working in a dynamic, multicultural, and customer-focused environment, this could be your next challenge. **Why join HOFF?** * The HOFF Team embodies the brand, receiving **free products** each season and generous discounts. * We love coming to the office and working together, but when needed, we approve **remote work**. No need to fake illness ;) * **Work hard. Play hard.** We offer flexible hours so you can focus on your goals and clear your mind. Also, we send you home early on Fridays at 2:00 PM\. * We are an international brand with a forward-looking perspective focused on success and continuous improvement. **Our Culture:** **\[1] Inspiration** Movement sparks movement. Change sparks change. **\[2] Creativity** If you want different results, you have to think different. Make different. Walk different. **\[3] Discovery** What's known is never enough. **\[4] Realness** We show up as we are. **\[5] Boldness** Nothing happens by playing it safe **\[6] Kindness** Meaningful connections are built through respect. We celebrate diversity and are committed to building teams that represent people with different backgrounds, perspectives, and skills. Employees are selected based on their qualifications, merit, and company needs. If you liked what you just read about us, we’d love to meet you!